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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎02-21-2013
My Device: z10
My Carrier: airtel

Exchange 2010 mail flow is not working after setup of BDS 6.2

[ Edited ]

i have setup BDS 6.2,  i am able to activate device but mail flow is not working what could have been went wrong?

 

what all i need to check? i am using exchnage 2010.

 

do i need to specify cas array?

whether the service account shoud have mailbox in 2010 like BES5 with sentas permission?

and SMTP configuratation needs to be done?

 

i dont have a router server...  my network we already have a BES 5 running.

 

 

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Exchange 2010 mail flow is not working after setup of BDS 6.2

Hi,

 

Have you created an email profile and entered your CAS array on the 'Server Name' field under 'Email Profile Settings'?

 

If you used the same account to install BDS that you use for your BES 5 install then it's fine.

Do you point your current BDS to the BES 5 router as this also works fine.

 

Is Active Sync enabled on your Exchange server as some admins disable it. for info, it's enabled out of the box.

Don't forget to hit like if I resolved your issue! Smiley Happy
Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Exchange 2010 mail flow is not working after setup of BDS 6.2

Nah, did not see that post earlier....
Fermanagh is right, you need the Mail Profile pointing to EAS.

But you do not need a Service Account with the tons of permissions as the BES5 Service Account needs. Just a domain user with appropriate rights on the Database Server and local admin rights on the BDS server.

You should also do the SMTP configuration, I saw some installations where the customer was not able to activate devices without SMTP config (started, but at some point it canceled the EA)
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Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Exchange 2010 mail flow is not working after setup of BDS 6.2

Yep, no more MAPI so no need for the service account and the million permissions that go with it, but you can still use the BESAdmin 5 account (as per the official BlackBerry documentation) to save the hassle of creating another account Smiley Happy

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 5
Registered: ‎02-21-2013
My Device: z10
My Carrier: airtel

Re: Exchange 2010 mail flow is not working after setup of BDS 6.2

Thanks! this works now

 

created a email profile with server as CAS FQDN

Assigned the same to BB users

Activated active sync on user properties

enabled firewall to allow discoveryservice.blackberry.com on port 443

 

Result : you get the Active sync mail flow with BES encryption.