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BlackBerry® Enterprise Service 10

New Contributor
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Exchange upgrade - Cannot login with old server offline

Hi I had  BES 5.03 with MS Exchange 2007.  We recently upgraded to exchange 2010, following the migration instructions provided RIM.  http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB22601&sliceId=2&cmd=displayKC&d...


Everything has been fine until I decided to repurpose the old exchange server.  Before unintstalling exchange and dcpromo'ing the server I simply shut it down to test everything before wiping it out.


When the server was shut down, everything was fine, all blackberry devices work as expected.  I did run into one major problem.  With the server offline, I'm unable to access the BAS.  I get the invalid username or password error.  When I turned the server back online, I was able to successfully access BAS. 


I've verified that the MAPI settings correctly point to the new server and check name correctly underlines the besadmin account.


There's obviously something that I'm missing.  Can anyone offer any insight?







Guru III
Posts: 32,244
Registered: ‎06-25-2008
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Re: Exchange upgrade - Cannot login with old server offline

Where is BES installed?


Did you move the BASAdmin account to 2010?


Did you try rebooting BES with old server offline?


Did you chang the windows services log ons for each BES Service?


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Contributor
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Re: Exchange upgrade - Cannot login with old server offline

bes is intalled on it's own dedicated Win 2008R2 vmware server


All mailboxes and roles have been moved off the server.  Exchange Services on the old server have all been set to disabled


Rebooted the server several times


all services on bes logon as domain\besadmin