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BlackBerry® Enterprise Service 10

New Contributor
Posts: 5
Registered: ‎12-19-2012
My Device: n/a
My Carrier: n/a

Handset connectivity problem

Hi, and Happy New Year!


I'm struggling with a problem with all of the handsets attached to my BES server.


I have an IT policy that forces handsets to use the BES server as a proxy. The proxy is working fine directly from the server, and most of the time, its working fine from the handsets as well.


Sometimes though, a handset will simply stop connecting to the internet. A page which is whitelisted, just isn't accessible. When you reset the handset, it works fine, but as soon as i add it to the IT policy, gone again. "Server communication failure"


Does anyone have any ideas, or atleast, how i can narrow down my troubleshooting!


Thanks a lot

Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Handset connectivity problem

Check the MDAT log for errors.

Also, check your proxy logs to see if the request reaches the proxy at all.
Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Handset connectivity problem

change the it policy on the device to default , just in case it's not an ITpolicy thing

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