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BlackBerry® Enterprise Service 10

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Contributor
Posts: 11
Registered: ‎09-22-2008
My Device: BlackBerry Bold 9700
My Carrier: Bell

How do you determine device firmware status from BES 5.0?

Hi all,

 

I haven't been able to find this answer through search or from any documentation at my disposal.

 

In BES 4.1 we were able to customize our view so that we may see the firmware version on our devices and target those users for upgrades.  I realize we don't have the same view capabilities in 5.0 but it looks as if even the user detail screens do not provide device firmware info.

 

Questions:

- Is there a list view that will provide device firmware information?

- If not, is there a detail screen where this information is stored?

 

 

Thank you!

 

RR

 

 

 

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Server: BES 5.0
Mail: Exchange 2007
User Base: 160 devices
Model: BlackBerry Bold 9700
Carrier: Bell
Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: How do you determine device firmware status from BES 5.0?

[ Edited ]

Hi RR,

 

 

Log into BAS

Manage Users

Search (all)

Click user (with a device PIN)

Click PIN

 

Now you can see the details of that handset...

 

Smiley Happy



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
Contributor
Posts: 11
Registered: ‎09-22-2008
My Device: BlackBerry Bold 9700
My Carrier: Bell

Re: How do you determine device firmware status from BES 5.0?

That's good in a situation where I'm working with a single user.  Thanks for that.

 

 

So I'm guessing there is no view where I can see a list of all the firmware in our organization in cases where I want to know who is out of date.  I guess I can export asset data but I'm not even sure if I can do that for all users.

 

Why does it feel like we've taken a huge step backward with this release?  Sorry, just griping.

-----------------------------------------------------------------------------------
Server: BES 5.0
Mail: Exchange 2007
User Base: 160 devices
Model: BlackBerry Bold 9700
Carrier: Bell
Highlighted
Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: How do you determine device firmware status from BES 5.0?

The BlackBerry User Admin Tool is extremely useful when looking for information about the devices.

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.