06-19-2013 07:42 PM
I've installed Blackberry Enterprise Service 10 and activated Android cell phone there.
"Administration Console for Universal Device Service" shows Android without any issues, however on Android's blackberry client I can see only email profile with 'setup' option. Where is mailbox ???
Does anybody know how actually setup exchange mailbox there?
(I am using default policy and Active syncsetting for multiple users on BES 10)
Solved! Go to Solution.
06-20-2013 02:48 PM
06-20-2013 07:02 PM
OK, finally I've installed 'TouchDown' and re-activate Android phone.
At this time it installed mailbox (mail, calendar, contacts, etc) automatically, based on the configured in BES 10 profile.
09-18-2013 12:26 PM
09-18-2013 01:06 PM
I've used Touchdown to setup email account on Android device within the BES 10 environment. However, it also using activesync to connect Exchange server. You can try to setup email account via activesync directly to exchange server and take a look what will happens.
09-19-2013 02:38 AM
sorry if I insist.
First of all: are you the administrator of the system or a user (smartphone)?
I am a user, trying to get it work with my administrator.
I tried installing Touchdown within the BES10 environment (on the smarthpone) but it gets installed on the normal Android environment.
Within BES10 there is one email application already.
I tried as you suggest to setup the email account via activesync to the exchange server (attention: our exchange server works only for Blackberry, therefore the use of BES10). Once configured and pressed "Done" it shows the "fetching server policy" screen and then "Account setup: Client does not support the protocol version".
After many trials in my opinion the BES10 setup should work, just there is some bug or version incompatibility related only to the email client.
How do you see it?