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BlackBerry® Enterprise Service 10

Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom
Accepted Solution

How to update our CAL licences ?

Hello all,


We have just ordered 15 new CAL licences, and i wanted to know how to update it ? i currently have the demo version (60 days with 20 users) and it is going to be expired tomorrow.

We have received our new licence, but the only instructions i have is for putting the licence in a new installation, not in an existing one. I found for the SRP licence, but not the CAL.

Thanks a lot


Posts: 46
Registered: ‎04-19-2010
My Device: BB Playbook, BB Torch 9800, BB Z10, iPhone5
My Carrier: Vodafone DE

Re: How to update our CAL licences ?

BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service


1. At the bottom Hyperlink "Edit component"

2. Button "Edit" near to the demo license

3. Replace demo license with new license i.e cut & paste.

4. Save all


That's it.

Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: How to update our CAL licences ?

yes its burried in there, some times i struggle to find it when in a rush


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Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Re: How to update our CAL licences ?

Thanks a lot for you reply, i finally could enter my licences ! Smiley Happy

New Member
Posts: 1
Registered: ‎07-30-2013
My Device: Z10
My Carrier: O2

Re: How to update our CAL licences ?

Dear anzoro,


my licence ran out a few days ago. I got my licence and would like to add the cal to the server. Unfortunatelly I can't find the menu.


Neither BES Studio nor the normal BES Admin Service shows the menu license...


Please advice.