04-25-2012 01:35 AM - edited 04-25-2012 01:42 AM
verify the firewall rules. Normally there should an firewall rule which allows port 2195 and 2196 TCP outgoing to 22.214.171.124 /8 or gateway.push.apple.com and feedback.push.apple.com.
You can test it with telnet:
telnet gateway.push.apple.com 2195
telnet feedback.push.apple.com 2196
Additional the server must be accessible from outside via 443 and 8443 but this should work, because you could enroll the iOS device.
Please check the logs in the installation folder for errors.
04-25-2012 09:34 PM
Is the iOs device on the latest firmware? The reason I ask, and this may not be related at all, is that we had an iPad on 4.3 (or something similar) that refused synch email despite having all the correct EAS settings puished to it. We updated the firmware and email started synching?
It was a surprising problem considering that iOS firmware was supposed to be supported for that feature.
04-26-2012 04:31 AM
The port 2196?? we read the installation guide and we don't find this port.
But we opened it and we have the same problem, we can view the policy in the mobile fusion client but the it policy is not applied to the iphone.
We are trying to find any error in the logs but we don't find anything, what can we do?? We are a litle disesperated
04-26-2012 04:40 AM - edited 04-26-2012 04:59 AM
sorry I mixed knowlege of multiple MDM systems
To me the firewall communication documentation in the UDS installation and configuration guide is **bleep** and the infrastructure pictures of the technical overview are different from the text below them.
2196 is not written in the documentation of fusion but I know it from other MDMs as a prerequisite, so I opend it in the firewall.
You need ssl for on the communication module as connection point for the devices from ouside (documentation: 443 from internet to communication module).
Most MDMs need a second ssl connection to fulfill the iOS enrollment process correctly: 8443 but UDS does not need it regarding the documentation.