05-22-2013 10:22 AM
I am just trying to install BES10.1. I am the dialog where I have to define a password for the admin account to login in to the administration console. I have typed in a passowrd to create but when i click on next, nothing happens. I tried different types of passwords but nothing happens. What can I do?
05-30-2013 08:10 AM - edited 05-30-2013 08:11 AM
Welcome to the BlackBerry Support Community Forums.
When you click on next does anything pop up behind the installer? If not it might be a good idea to stop the installer and do a clean uninstall by following the below KB article.
When you restart the install please right click on the setup.exe file and "Run As Administrator".
07-05-2013 04:17 PM
07-08-2013 01:39 PM
i had the same problem, clean uninstall and subsequnt install worked for me.
On one of the servers, I had also had msi files left in the Installer folder, but was able to take care of them with help from support.