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BlackBerry® Enterprise Service 10

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Posts: 1
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Telekom

Installation of BES10 hang when typing admin password


I am just trying to install BES10.1. I am the dialog where I have to define a password for the admin account to login in to the administration console. I have typed in a passowrd to create but when i click on next, nothing happens. I tried different types of passwords but nothing happens. What can I do?

Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: Installation of BES10 hang when typing admin password

[ Edited ]

Hello BSeitz,

Welcome to the BlackBerry Support Community Forums.


When you click on next does anything pop up behind the installer? If not it might be a good idea to stop the installer and do a clean uninstall by following the below KB article. 


When you restart the install please right click on the setup.exe file and "Run As Administrator".


How to perform a clean uninstall of BlackBerry Enterprise Service 10.1

- LW


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New Member
Posts: 1
Registered: ‎07-05-2013
My Device: Blackberry 9850 and Z10
My Carrier: Verizon Wireless

Re: Installation of BES10 hang when typing admin password

I too am having the same issue. After following the recommendation to do a clean uninstall, I had files left in the Windows\Installer folder authored by Research in Motion. Will now need to contact BB support.
Posts: 23
Registered: ‎02-28-2013
My Device: Z10
My Carrier: T-Mobile

Re: Installation of BES10 hang when typing admin password

i had the same problem, clean uninstall and subsequnt install worked for me.
On one of the servers, I had also had msi files left in the Installer folder, but was able to take care of them with help from support.

New Contributor
Posts: 5
Registered: ‎08-19-2011
My Device: Bold 9930
My Carrier: Verizon

Re: Installation of BES10 hang when typing admin password

Did you try to reset the performance counters in Windows Server?  I had the same issue and this fixed it: