06-06-2013 02:42 PM
Just upgraded fro BES10 Trial to BES10.1, had issues with upgrading licenses and noticed the BES10 Blackberry License Service had stopped. The service account is set to my BESADMIN service account . Was able to change account to Network Service and the service would stay up but when trying to activate licenses in the BB Management Studio the service would stop. Checked permission for the Service Account and all appear to be correct , also tested by using telnet to license.blackberry.com through port 443 .
Solved! Go to Solution.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-06-2013 03:11 PM
do you use a proxy?
might have to setup a by pass for it
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-13-2013 06:22 AM - edited 06-13-2013 06:24 AM
We had the same Problem.
First deinstall 10.0.0.0 and make a clean fresh install of 10.1.
If you are using a VM you MUST have a serial Number in the Bios.
To check your VM Installation (or your Hardware Server) try this:
If the virtual machine that hosts the BlackBerry Enterprise Service 10 administration consoles does not have a serial number in the BIOS, the BlackBerry Licensing Service does not start. (DT 7151134)
Perform the following actions:
1. To check the BIOS, open Windows PowerShell and run the command "Get-WmiObject Win32_BIOS".
2. If there is no value in the serial number field, recreate the virtual machine with a serial number in the BIOS
Make sure that you are using the 10.1 License-Cal-Activation ID not 10.0 Licence the are not the same and the Windows 2008 Server is English, any other Language make "mysterious" failures.