Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 9
Registered: ‎08-28-2009
My Device: Not Specified

MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Hello frieds.  First post on this forum.  I'm relatively new to BES however I wouldn't consider myself a newbie anymore.  Here's my configuration & situation.

 

I have Exchange 2007 SP1 sitting on subnet A.

I have BES sitting on subnet B.

(was required to do it this way because of the Internet Gateway is on subnet B only.

 

Anyway, I have followed the setup instructions to the letter and still get the same errors.  I have setup BES 5.0 (twice) and BES 4.1 (once) and each time I get the same result. I know it's an exchange permission issue but I swear to god that everything checks out.

 

I'm at the end of my rope.  Can someone help?

Guru III
Posts: 32,133
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Can you post a portion of the actual MAGT logs with domain names removed. If they are different use something to seperate them.

 

abc.com xyz.com

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 9
Registered: ‎08-28-2009
My Device: Not Specified

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Thank you for your reply.  Here is an excerpt from the log:

*****************************************************************************************************************

 

[40000] (08/28 12:01:48.371):{0xE70} [BIPP] Ping 25 sent
[40000] (08/28 12:01:48.371):{0xE6C} [BIPP] PingResponse 25 received
[30053] (08/28 12:01:51.468):{0xE78} Retry start for user: /o=Research in Motion/ou=RIM/cn=DominoUsers/cn=JDoe
[30041] (08/28 12:01:51.468):{0xE78} Starting handheld for Doe, John
[40704] (08/28 12:01:51.468):{0xE78} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=Research in Motion/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ExchangeSvr/cn=Microsoft Private MDB, MailboxDN=/o=Research in Motion/ou=RIM/cn=DominoUsers/cn=JDoe
[40739] (08/28 12:01:51.500):{0xE78} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=Research in Motion/ou=RIM/cn=DominoUsers/cn=JDoe'
[40204] (08/28 12:01:51.610):{0xE78} MailboxManager::GetMailboxSession - Using MAPI profile 'BlackBerryServer'
[40430] (08/28 12:01:52.195):{0xE78} {jdoe@blackberry.ca} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x015227d0 (ExchangeSvr)
[20265] (08/28 12:01:52.432):{0xE78} {jdoe@blackberry.ca} MAPIMailbox::CreateSearchFolder - Open folder failed (0x80070005) failed
[20265] (08/28 12:01:52.448):{0xE78} {JDoe} MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed
[20265] (08/28 12:01:52.448):{0xE78} {Jdoe} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed
[40205] (08/28 12:01:52.479):{0xE78} MailboxManager::CloseMailboxSession - closing session
[20154] (08/28 12:01:52.495):{0xE78} User Doe, John not started
[50079] (08/28 12:01:52.495):{0xE78} 1 user(s) failed to initialize
[40000] (08/28 12:02:49.052):{0xE70} [BIPP] Ping 26 sent
[40000] (08/28 12:02:49.052):{0xE6C} [BIPP] PingResponse 26 received

 

.......and so on and so on.

Guru III
Posts: 32,133
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Can you show the BESAdmin permissions on the root of the mail server?

 

And then the users permissions?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 9
Registered: ‎08-28-2009
My Device: Not Specified

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

I accidentally rebooted my exchange server about an hour ago and blackberry came booming in!  Even though it doesn't mention this anywhere - after the BESADMIN permissions have been set, the Exchange server needs to be rebooted.

Guru III
Posts: 32,133
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

So it is working?

 

Hmm, did you create a new storage group and add this user to it?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 9
Registered: ‎08-28-2009
My Device: Not Specified

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Yes it is working.  I have a total of 7 storage groups on this exchange server.  Six of them are for mail and one of them is for public folders.  I have not created any new storage groups in a year or so.
Guru III
Posts: 32,133
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: MAPIMailbox::GetSearchRootFolder - CreateFolder(1) (0x80070005) failed

Congrats!

 

And welcome to the forums.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V