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New Contributor
Posts: 2
Registered: ‎10-24-2012
My Device: curve
My Carrier: vodafone

MVS server issue - Dashboard status is not available in the MVS Console

Hello, I hope someone can help me with this issue:

 

after a fresh install of an MVS server 5.2, I get this error int the mvsconsole:

 

" Dashboard status is not available in the MVS Console"

 

troubleshooyting this i discover MVS services didn't starts due to a java error.

then I've found this known issue about java: www.blackberry.com/btsc/KB29399

appling that workaround didn't solved the issue just changed the error in the event viewer log.

 

I have also raised all mvs logs level to finest, but still got these errors:

 

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ] Startup exception from prv_setupTlsContext. exception:The Security Information password could be decrypted

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]net.rim.bbsip.dataChannel.FatalStartupException: The Security Information password could be decrypted

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.bbsip.dataChannel.DataChannelImpl.prv_setupTlsContext(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.bbsip.dataChannel.DataChannelImpl.start(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.bbsip.BBSipServer.run(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.bbsip.BBSipServer.main(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.bbsip.BBSipServer$SessionManagerStartupThread.run(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]Caused by: java.io.IOException: Can't unprotect contents of C:\Program Files (x86)\Research In Motion\MVS\MSDP\bin\..\..\Security Information\password

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   at net.rim.smp.common.windows.DataProtection.unprotectFileUtf8(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.473) [ Thread-18 ]   ... 5 more

[ 30000 ][ INFO    ] (10/18 11:57:37.474) [ Thread-18 ]STARTUP: Data Channel started

[ 30000 ][ INFO    ] (10/18 11:57:37.474) [ Thread-18 ]FMCPhone-DM creating a Data Manager Client interface ....

[ 30000 ][ INFO    ] (10/18 11:57:37.475) [ Thread-18 ]Started Asynchronous thread:AsyncWorkerThread-DM for Data Manager Client Interface successfully

[ 30000 ][ INFO    ] (10/18 11:57:37.476) [ AsyncLoop ]net.rim.smp.common.io.async.AsyncLoop: run() loop started

[ 30000 ][ INFO    ] (10/18 11:57:37.479) [ Thread-18 ] got IOException when creating DataManagerClient object

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ] Startup exception from prv_setupTlsContext. exception:The Security Information password could not be decrypted

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]net.rim.bbsip.dataChannel.FatalStartupException: The Security Information password could not be decrypted

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.bbsip.config.SipConfigManager.prvSetUpTlsContext(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.bbsip.config.SipConfigManager.createDataManagerClient(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.bbsip.BBSipServer.run(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.bbsip.BBSipServer.main(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.bbsip.BBSipServer$SessionManagerStartupThread.run(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]Caused by: java.io.IOException: Can't unprotect contents of C:\Program Files (x86)\Research In Motion\MVS\MSDP\bin\..\..\Security Information\password

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   at net.rim.smp.common.windows.DataProtection.unprotectFileUtf8(Unknown Source)

[ 10000 ][ ERROR   ] (10/18 11:57:37.479) [ Thread-18 ]   ... 5 more

[ 10000 ][ ERROR   ] (10/18 11:57:37.480) [ Thread-18 ]STARTUP: fatal error - Unable to create Data Manager Client Interface; FatalStartupException:create security context fails. EXITING.

[ 30000 ][ INFO    ] (10/18 11:57:40.567) [ Thread-21 ]SHUTDOWN: MVS Session Manager shutting down now (v3.0.2.15 2012/06/21 11:26:03)

[ 30000 ][ INFO    ] (10/18 11:57:40.568) [ Thread-21 ]Destroying sip stack polling.

 

 

I even tryed to remove MVS 5.2 and install 5.1 sp1 but still got issue, does anybody have any suggest to solve this?

 

Regards

Contributor
Posts: 10
Registered: ‎02-15-2012
My Device: Blackberry 9900
My Carrier: Telstra

Re: MVS server issue - Dashboard status is not available in the MVS Console

Same issue here with a fresh install. Did you ever find a solution?

New Contributor
Posts: 2
Registered: ‎10-24-2012
My Device: curve
My Carrier: vodafone

Re: MVS server issue - Dashboard status is not available in the MVS Console

unfortunately not, hope you'll be more lucky then me Smiley Happy

 

if so please will share the solution.