Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 7
Registered: ‎06-19-2009
My Device: Not Specified
Accepted Solution

Message not erasing from Outlook

I setup the Enterprise server and it went very smoothly - thank to the excellent documentation.

 

The 1st Blackbery, a storm, synchronizes well but when I delete a message from the HH, it does'nt delete from the exchange server/outlook.

 

I set the Hard delete to True, restarted the BlackBerry server, outlook deletes are removed from the HH but not the opposite. Messages deleted from the HH are still in outlook after now 20hours...

 

I know some users won't like it at all :-)

 

Any ideas?

Thank you

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Message not erasing from Outlook

Hi and Welcome to the Forums!

 

To my understanding, Hard Deletes are good to use (IMO), but they have nothing to do with the problem at hand. Rather, check the Email Reconciliation settings on the BB to make sure they are set properly. Failing that, delete and re-add the device from BES.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎06-19-2009
My Device: Not Specified

Re: Message not erasing from Outlook

Perfect! thank you
Highlighted
Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Message not erasing from Outlook

You are Welcome!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................