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BlackBerry® Enterprise Service 10

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Contributor
Posts: 24
Registered: ‎11-17-2011
My Device: Z10
My Carrier: Vodafone

Moving users between Exchange 10 databases in a BES 10.1 environment

Hi All.
Can someone explain why a device reactivation is needed after a users mailbox has been moved to another exchange 2010 database?

Once the mailbox has been moved, the users BB10 device stops receiving emails and its completely wiped all previous emails. Not until I set a new activation password and reactivate does it then pull the mailbox info down again.

I've read these but am not sure it applies as it is in reference to BES 5 and MAPI:
KB00142-Cannot send or receive email messages because a user mailbox is moved to another mailbox sto...

http://www.blackberry.com/btsc/KB22914

Thanks
H

Contributor
Posts: 24
Registered: ‎11-17-2011
My Device: Z10
My Carrier: Vodafone

Re: Moving users between Exchange 10 databases in a BES 10.1 environment

any ideas anyone?

 

thanks in advance.

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Moving users between Exchange 10 databases in a BES 10.1 environment


hittyh wrote:

Hi All.
Can someone explain why a device reactivation is needed after a users mailbox has been moved to another exchange 2010 database?

Once the mailbox has been moved, the users BB10 device stops receiving emails and its completely wiped all previous emails. Not until I set a new activation password and reactivate does it then pull the mailbox info down again.

I've read these but am not sure it applies as it is in reference to BES 5 and MAPI:
KB00142-Cannot send or receive email messages because a user mailbox is moved to another mailbox sto...

http://www.blackberry.com/btsc/KB22914

Thanks
H


i wonder how long IIS is chaching credentials, next time can you try a IIS Reset and see if emails come through

 

BES 10 does not interact like BES 5 did. it does not rely on the MAPI connections but uses Active Sync instead

 




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