10-15-2013 02:31 AM
I add a new contact on Z10 but he doesnt appear in my outlook conatct folder.
Changes in existing contacts are syncronizing successfully. Also new contacts created in outook will syncronized to my Z10.
No.. i´ll take the business account while creating the contact ;-)
I have tried this with "business account" over BES10 an also without BES direct via "ActiveSync".
Both the same problem
PS: We have other Z10 in the company where it works without any problem.
Do anyone now how to fix this error?
Solved! Go to Solution.
10-15-2013 02:52 AM
When you say you take the business account, does that mean you tip the "business button" on top of the contact picture in the contacts app when creating a new contact?
It is not necessary to open the contacts app in the business perimeter of the Z10 and even when opening it there a new contact defaults to private and has to be set to business.
10-15-2013 03:01 AM
Yes, i have taken the "business button". I know that isn´t necessary to be in business/private perimeter. I have the problem only with one mail account. We have a other Z10 installed over BES10 an there is no problem. Maby a problem with my exchange mailbox?. PS: im not the exchange admin only responsible for phones...
10-15-2013 03:06 AM
I just wanted to make sure you are meaning the "right" business setting.
Maybe the exchange admin can have a look to the active sync settings for this account. Also make sure the besadmin has the required rights to this mailbox and the user must not be member of domain admins. The contact folder in Exchange / Outlook should be at the "normal" position and not a subfolder. On the Z10 you can check if the syncing contacts is enabled under the account settings. These are the first ideas i have.
10-15-2013 03:25 AM - edited 10-15-2013 03:29 AM
yes i used the correct business button. I see it also in the contact by using "Links" that the contact is on my business account. The besadmin isn´t in the domain admin group. Sync contacts is enabled on Z10 and changes and new contacts created in my outlook work fine. Yes i had subfoldes in contacts for the fist time but i deleted it and tried again but without success ...
tx for your help
10-15-2013 03:33 AM
10-15-2013 03:39 AM
You are right, but both Z10 users are in the domain admin group.
I´ll try it without domain admin group for my user. Z10 firmware is the same on both Z10s (10.1.0.4181)
10-15-2013 08:04 AM
- how many calendar items do you have?
- how many contacts do you have?
- do you sync the items the last 30 days or all?
if all and you have thousend of items, then its a known issue.
-> BlackBerry Issue ID 515301
-> the issue is not fixed at the moment on OS 10.2.0.1767. we hope it get fixed with 10.2.1
i had an open ticket with blackberry and after 2-3month of testing blackberry found the issue.