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BlackBerry® Enterprise Service 10

New Member
Posts: 1
Registered: ‎05-06-2010
My Device: Many
My Carrier: Verizon

Old BES attached phones coming to new BES.

Here is my situation. I have 3 employees coming into a client that have phones that were activated in BES 4.1 at another client. We have BESex 5.0, is there an easy way to remove the data from the old BES activation WITHOUT wiping the handheld? Is there a few servicebooks I can delete or something? They have no problem backing up the phone, but I know it doesn't backup up a lot of the the customizations of the phone.


Thanks for any advice.



Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Old BES attached phones coming to new BES.

Back up device, remove all DESKTOP service books and try to activate.


If that dont work, you will have to wipe it.


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