05-06-2010 08:05 PM
Here is my situation. I have 3 employees coming into a client that have phones that were activated in BES 4.1 at another client. We have BESex 5.0, is there an easy way to remove the data from the old BES activation WITHOUT wiping the handheld? Is there a few servicebooks I can delete or something? They have no problem backing up the phone, but I know it doesn't backup up a lot of the the customizations of the phone.
Thanks for any advice.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
05-06-2010 08:08 PM
Back up device, remove all DESKTOP service books and try to activate.
If that dont work, you will have to wipe it.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V