Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Highlighted
Contributor
Posts: 16
Registered: ‎02-03-2012
My Device: 9780
My Carrier: IL ORANGE

Problem with BBM

Hi ,

 

most users on my compagny have a the problem to invite people with BBM ? Why

me too on my blackberry 9780 i cannot invite people with bbm i have always wait authoriztion and after i asked the users he don't receive anything on the bbm .

please i need help.

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem with BBM

are you on BES?

 

If yes do you have encrpyption enabled for BBM?

 

Configure PIN-to-PIN encryption on the BlackBerry Enterprise Server

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 16
Registered: ‎02-03-2012
My Device: 9780
My Carrier: IL ORANGE

Re: Problem with BBM

ok i did on the server but on the device i need encrpyption enabled for BBM ?

can you tell me how ?

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem with BBM

[ Edited ]

if enabled on the server you have to remove it to allow external sending which includes invites and messages.

 

Decryption errors when receiving BlackBerry Messenger messages from certain users

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V