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BlackBerry® Enterprise Service 10

New Contributor
Posts: 4
Registered: ‎04-11-2012
My Device: 9790
My Carrier: IND XL

Problem with BES Collaboration Services

Hi All,

I have problems with my BES server when using collaboration service in my production environment. 
I'm using BES 5.03 MR 6 with collaboration services with OCS 2007 R2. My BES Server and The OCS 2007 R2 are in the different subdomain and the problems are 

1. I couldn't provision my BES server with OCS 2007R2 using BCSProvisioner and there is the error message said that "The blackberry Collaboration server does not exist or not running on appropriate operating system" 
(The blackberry collaboration services already installed in my BES Server and the service started successfully and also the BES admin already a member of RTCUniversalServerAdmins)

2. When I look to OCS 2007 R2 events viewer, there is a log that said my BES server already known as a trusted application so I tried to login with Enterprise IM in my mobile device but, when I login to the enterprise IM it said that "The Password was not accepted by system". 
(I already filled login name, username and password correctly)

Anyone have any idea how to fix this issue, so I can login to the enterprise IM?


NB: On the preinstallation check list there are no warnings or error messages


My system

BES Server in VM

CPU: 2


OS: Windows 2003 SP 2 x64


My OCS 2007 R2 System

CPU: 4


OS: Windows 2003 SP 2 x64

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Problem with BES Collaboration Services



Are you using windows or sql auth to connect to the config database?

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 4
Registered: ‎04-11-2012
My Device: 9790
My Carrier: IND XL

Re: Problem with BES Collaboration Services

[ Edited ]

Hi fermanagh,


I'm using windows auth.