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BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎01-22-2013
My Device: 9700
My Carrier: None

Public Contact Folder Synchronization problem


I'm having an ongoing problem with a user at a client site and wondered if anyone had any tips for resolving:

The site has an Exchange Public Folder containing 74 contact items. The users (2 of them) want these shared contacts to be available on their Blackberry's. As it stands now, one of them definitely is not getting them synced at all / properly. The other user claims it has been working on his phone, although as I'm new to this client, and the "working" client has been away, I've not confirmed this.


The details:

We have followed the guidance in the following document:
How to configure public contact folder synchronization for BlackBerry Enterprise Server 5.0 - http://www.blackberry.com/btsc/KB19111


The server components are:
BES Express v5.0.2 (Bundle 14)
Exchange 2010 SP1


Non working Blackberry is:
BB9900 running v7.1.0.714, Platform v5.1.0.532


Supposedly working Blackberry is:
BB9780 running v6.0.0.294, Platform v6.5.0.54


Things I've done on the device:

- Standard reboot (many, many)
- Battery Pull
- Phone was actually replaced (due to another issue) a month ago
- Reactivated phone
- Turned off Wireless Synchorinisation and back on
- Deleted Desktop Service Book and Undeleted
- Resent Service Books
- Performed RSET trick


Now amongst all this, I've been putting test contacts in the Public Folder, and the user's Personal Contacts to test if they sync at all. I'm sure I've seen Public Folder test ones sync eventually, albeit much much slower than the Personal ones.


Any ideas? I'd like a way to remotely/on the server, check what's happening/not happening and also check how many contacts are on the handset, to save constantly bugging the user with testing.


I'm aware both the BES and Exchange are not at latest patch, any ideas if there's something fixed that would affect OS 7.1 but not 6.0?


Thanks in advance!

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Public Contact Folder Synchronization problem

Start with this to rule out a corrupt contact

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook public folder and see if it gets to the device.


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