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BlackBerry® Enterprise Service 10


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New Contributor
Posts: 2
Registered: ‎08-18-2009
My Device: Not Specified

Published Public Contact Folder not visible under user management email section

I went to Servers and Components, BlackBerry Solution Topology, BlackBerry Domain, Component View and selected Email. From this screen I checked the box next to two of our Microsoft Exchange 2003 Public Folders under the "Published public contact folders".

 

Then I went back to Manage Users and selected a user. Under messaging Configuration, I chose Default Configuration and then the Email tab. Down under "Published public contact folders" I only see one of the folders I checked as available.

 

What would cause the other one not to appear. Are there size restrictions or do I have a setting configured wrong?

Contributor
Posts: 27
Registered: ‎09-03-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

Hi there,

 

on Published public contact folders, what do you  have on 'User synchronized public contact folder maximum:'?
New Contributor
Posts: 2
Registered: ‎08-18-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

It is set to 20. I assume that is 20MB. That would probably explain it.
Contributor
Posts: 10
Registered: ‎09-17-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

No this number is the maximum number of folders that can be synchronized per-user. The limit is set in the Email service screen and is enforced in the user device configuration (Email tab) screen if the number of checked folders is exceeded. The same error will be seen in the web destkop contact folders screen.
Contributor
Posts: 10
Registered: ‎09-17-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

 

Sorry by "user device configuration" I'm referring to the same "manage users" screens as in the first post.

Contributor
Posts: 10
Registered: ‎09-17-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

 

If you can see one of the folders you've made available but not the others, have you checked the permissions of the folder you can see and compared them against the folder(s) you can't??

Contributor
Posts: 10
Registered: ‎09-17-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

 

You could also check/uncheck the "missing' folders, save your changes, and then look in the SYNC or MAGT BES logs for any clues. Allow some time for the relevant entries to appear.

Highlighted
New Member
Posts: 1
Registered: ‎10-28-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

I am unable to see any of my (2) published folders.

Were you able to get your folders visible under the user management section?

New Member
Posts: 1
Registered: ‎12-01-2009
My Device: Not Specified

Re: Published Public Contact Folder not visible under user management email section

i had a similar problem... inside of  Exchange System Manager i granted the BB AD account 'Owner' permission over the public contact folder and they all popped up..

 

hope that helps. a month late.