10-03-2012 03:53 PM
Currently testing out Mobile Fusion and was playing around with the Compliance Settings and have a question.
If a Compliance Setting takes the action of untrusting a device after some notifications, is it possible to later re-trust the device? Does something special need to be done?
What I have done:
The device was still untrusted as shown in the device's report in the Admin Console. I guess I was expecting the device to become trusted again, despite it still being rooted, because the Compliance Setting had changed. In order to get the device trusted again, I had to deactivate it and reactivate it.
What is the normal/expected behavior in this case?
10-04-2012 03:51 PM
Got UDS to set the device as activated from untrusted.
Had to entirely remove the Compliance setting for root/jailbroken devices, not just change the action associated with the setting.
After that, the device was marked as being activated. Not that the device still shows as having a violation because of root/jailbroken detection, but is no longer listed as inactive in the device report.