Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

New Member
Posts: 1
Registered: ‎01-27-2014
My Device: Z10
My Carrier: vodafone DE

Read / Unread Information on IOS Secure Workspace not syncing


i have two iphone users on our UDS. They are both syncing their mails with our Exchange 2010 Server via BES 10.2 secure workspace.

One user has absolutley no Problems but the other has one problem. Emails read or flagged on his Iphone were unread or unflagged on outlook or outlook web access. The other direction works fine. When reading mails on outlook they were correctly flagged or marked as read on his iphone. I cant' find the problem, please help Smiley Happy

Guru III
Posts: 32,202
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Read / Unread Information on IOS Secure Workspace not syncing

I would look at teh EAS logs


How to use Outlook Web Access to log Exchange ActiveSync activity for a single mailbox  http://www.blackberry.com/btsc/KB34552


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V