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BlackBerry® Enterprise Service 10


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New Contributor
Posts: 4
Registered: ‎01-14-2009
My Device: Not Specified
Accepted Solution

Read emails do not show on BB Torch 9810 as read

running Bes 5.0.3 and MS Exchange 2007. Have several users running great. One user recieves email into Outlook and reads the email. It is automatically marked as read.  When he looks at messageson BB the same messages are marked as UNread. Is there a setting on his phone somewhere that marks all emails as UNread?

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Read emails do not show on BB Torch 9810 as read

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




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