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BlackBerry® Enterprise Service 10

Posts: 10
Registered: ‎10-28-2012
My Device: Bold 9900
My Carrier: T-Mobile

S/MIME Certs not trusted on Q10 with BES10.1.2



we have some BB Q10 (OS, no Leak) connected to a BES10.1.


If I get S/MIME signed emails or try to sign a mail on the Q10, I always get a warning that the Certificate is untrusted.

I have tested it with a offical Symantec cert an a SwissSign Cert.


Both CA´s are in the built in Root-CA and Enterprise Root-CA folders.


I tried to put the S/MIME Cert, intermediate and Root-Cert of the CA in the shared folder certificates\ENTERPRISE on the BES, but the certs are not synced to the devices. But it should also work without this step, cause we use official signed not selfsigned certs.




Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: S/MIME Certs not trusted on Q10 with BES10.1.2

Hello schwarzbeere,

Thank you for your question regarding S/MIME Certificates. 


I would not put the Certificates in the ENTERPRUISE Folder but I would use the WWW folder to push the to the device. 


Please reference the below guide on page 97. 


BlackBerry Device Service Version: 10.1.2 - Advanced Administration Guide

Let me know if you have any other questions.

- LW


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