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BlackBerry® Enterprise Service 10

Posts: 26
Registered: ‎04-30-2013
My Device: Z10 & Q10
My Carrier: Vodafone

S/MIME signed Mails can not be opened

[ Edited ]

We have the following situation:


a) BES 10.1.3 Exchange 2007 + BB10.1.X Devices (Q10 / Z10)

b) BES 10.1.3 Exchange 2010 + BB10.1.X Devices (Q10 / Z10)

c) BES 10.1.3 Traveler + BB10.1.x Devices (Q10 / Z10)

d) BES 10.1.3 Traveler + BB10.2.x Devices (Z30)


When a user recieves an S/MIME SIGNED (not encrypted) Mail it cannot be opend on the Blackberry devices in situation a,b,d. The circle is going around and around and after a couple of minutes the device runs into timeout

displaying "message cound not be retrieved from server".


In situation c) the message can be opened, and the devices displays the signature-file as an attachment but it does not recognises this as a signature.


The content type of the mail is:

Content-Type: multipart/signed;





What have gone wrong?



Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: S/MIME signed Mails can not be opened

have you looked at this KB?

How to enable S/MIME in BlackBerry Enterprise Service 10   


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