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BlackBerry® Enterprise Service 10

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New Member
Posts: 2
Registered: ‎06-14-2012
My Device: Curve 9300
My Carrier: 919833571576

SMS Deleting automatically

Hi

I use a Blackberry Curve 9300. The sms on my phone get deleted automatically. The message settings in my phone are set to retain the messages forever but that does not happen. I checked a few other forums and read that the deletion could occur because of lack of memory space but my phone has 57MB free which is way more than required for the sms to be retained. Someone please help. I have been losing a lot of important information due to this.

Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: SMS Deleting automatically

Hi Puneet,

 

I am also facing the same issue in my 9300 curve 3G mobile...i was having OS 6.0 and it was fine...arnd 2 months back, i had issue with my trackpad so gave it to service center for replacement...when i got back my BB,an upgraded version of OS 6.0(v6.0.0.706, platform 6.6.0.246) has been installed and since then am having this issue...

 

Tried all things which i cud get online/forums regarding this issue but nthg helped...   

 

Just chk if the same version of OS is installed in ur BB too...

with regards
simply abhik...
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Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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New Member
Posts: 2
Registered: ‎06-14-2012
My Device: Curve 9300
My Carrier: 919833571576

Re: SMS Deleting automatically

I have version 6.0.0.546, Platform 6.6.0.207
Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: SMS Deleting automatically

Hi,

 

That was my earlier version of OS...at that time, this issue was not there...newayz, then this is not the issue of the version of 6.0 OS...

 

Definately, there must be a slution to this...just we might be not looking at the right place for it... 

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
_______________________________________________________________________________________________