06-27-2013 11:06 PM
I setup my first iOS Work Space device today. The first time I setup, the Work Space Application prompted me to create a password, which I did. Then I did a test run on removing the work space via the management console. After removing, and rebooting the phone, I tried activating again. Now whenever I open Work Space I get following:
This application requires a secure workspace in order to run. Please contact your IT admin for the provisioning of your secure workspace. Error: PIN not set.
First off, I can't find where or how to "set the PIN". I tried activating with a different user account, and that didn't help either. I attached an image of the error.
07-02-2013 02:04 PM
Thank you for the question.
My understanding is that you removed the workspace application, but did not do a remote wipe or deactivate the workspace.
Were you prompted to reboot the device due to the change you implemented, or did you reboot as a precautionary step?
Is the version of IOS you are using supported by the BlackBerry Enterprise Service 10.1?
Are you able to select the BlackBerry 10 client on the device and select deactivate?
Have you tried removing the three applications which are downloaded during activation?
Reload the applications
Start a new activation
Let us know if you have any further questions regarding this specific request.
07-02-2013 05:51 PM
I have actually recreated this issue in 2 situations.
1. Remove device and do "work space wipe" in BES
2. Remove device by selecting "dectivate device" in phone.
I'm running iOS 6.1.3, which is the current version.
All 3 applications have been removed from the device. I have also tried rebooting the phone. The only way I'm able to activate a workspace on the same device after a deactivation is being doing a full device wipe.
08-02-2013 02:39 AM
I had this problem as well but I got it fixed myself. Below are the steps: