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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎06-17-2011
My Device: 9300
My Carrier: O2
Accepted Solution

Sent message on BlackBerry not showing in Outlook

 

Have an issue with messages sent from my handset not showing up in Outlook. I can see both Outlook and BlackBerry sent messages in the sent items folder on the handset, but on Outlook I only see the Outlook sent items.

 

Is this normal?

 

Thanks

 

BES 5.0.2.28 with Exchange 2007 SP3

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Sent message on BlackBerry not showing in Outlook

is normal if your phone has the setting not to send them

 

messages

options

email pref

Save Copy in sent folder must be checked off.

 

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 7
Registered: ‎06-17-2011
My Device: 9300
My Carrier: O2

Re: Sent message on BlackBerry not showing in Outlook

Simples Smiley Happy Thank you
Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Sent message on BlackBerry not showing in Outlook

simple when you come across it, happened to a user here a few months ago.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎09-15-2011
My Device: Bold 9780
My Carrier: Airtel

Re: Sent message on BlackBerry not showing in Outlook

I have the same problem in bold 9780

pls help

New Contributor
Posts: 7
Registered: ‎06-17-2011
My Device: 9300
My Carrier: O2

Re: Sent message on BlackBerry not showing in Outlook

As knottyrope said:

Option

Email Preferences

Save Copy In Sent Folder must be ticked

 

Worked for me

Contributor
Posts: 12
Registered: ‎04-14-2011
My Device: 8830
My Carrier: sprint

Re: Sent message on BlackBerry not showing in Outlook

My user has a Curve and the option to save sent mail in a folder is checked ... any other ideas?

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Sent message on BlackBerry not showing in Outlook

does outlook have save sent messaeges enabled?

 

I had a user a few months ago that turned it off.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎04-14-2011
My Device: 8830
My Carrier: sprint

Re: Sent message on BlackBerry not showing in Outlook

forget my last post ... what I had to do was uncheck the option and recheck it

Contributor
Posts: 12
Registered: ‎04-14-2011
My Device: 8830
My Carrier: sprint

Re: Sent message on BlackBerry not showing in Outlook

thank you for your quick reply