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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎06-29-2009
My Device: Not Specified

Separate SRP keys for 2 BES's?

Hi,

 

I'm running into some problems with the BES and I suspect it's because those two BES's are using the same SRP key.  Originally, the 5.0 was running on one SRP key on one domain.  I've installed another BES (4.1.6) on a different domain but reused the SRP key. 

 

Do I need to get a different SRP key for both of them to run properly?   If so, where can I get another SRP key and how much it would be?  Is it possible to get a free one for developers?  It's for testing only so I've only got 20 users or so on each BES.

 

This is a router log from the 4.1.6 BES.  It repeats every 15-20 seconds.  Sometimes emails won't send out properly from the simulator/device while connected to the BB Desktop Manager and apps that want to access the internet constantly get disconnected.

 

Any ideas are very appreciated: 

 

[30000] (06/29 09:30:18.113):{0x1468} [DIAG] EVENT=Unregister_thread, THREADID=0x1468, THREADNAME="Unnamed"
[40000] (06/29 09:30:18.113):{0x1AEC} [DEBUG] EVENTMSG="SRPReceiverHandler thread stopped"
[30000] (06/29 09:30:18.113):{0x1AEC} [DIAG] EVENT=Unregister_thread, THREADID=0x1AEC, THREADNAME="SRPReceiverHandler"
[30000] (06/29 09:30:18.113):{0xDD0} [SERVICE_MANAGER] Delete session. UID=S61923620, Session=0x00fd3a18
[40000] (06/29 09:30:18.113):{0xDD0} [DEVICE_MANAGER] UpdateServices Enabled=FALSE Services=S61923620
[40000] (06/29 09:30:24.239):{0xDD0} [SERVICE_MANAGER] Delete session. Session=0x00fd3a18
[40000] (06/29 09:30:24.239):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Destroy service session.
[40000] (06/29 09:30:24.239):{0xDD0} [SERVICE_SRPSmiley Frustrated61923620:010220d0] Destroy_Session
[40000] (06/29 09:30:24.239):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Destroy_Session.
[40000] (06/29 09:30:24.239):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] disconnect.
[40000] (06/29 09:30:29.114):{0xDB0} [DIAG] EVENT=New_SRP_Connection, IP=127.0.0.1
[40000] (06/29 09:30:29.114):{0xDB0} [SERVICE_RELAY_SESSION:UNKNOWN:00fd3a18] Create service session.
[30000] (06/29 09:30:29.114):{0xDB0} [SERVICE_MANAGER] Connection established. Session=0x00fd3a18
[40000] (06/29 09:30:29.114):{0xDB0} [SERVICE_SRP:UNKNOWN:00f82a30] Create_Session
[30000] (06/29 09:30:29.114):{0xDB0} [SERVICE_RELAY_SESSION:UNKNOWN:00fd3a18] Accept service session. IP=127.0.0.1, ServiceSession=0x00f82a30
[30000] (06/29 09:30:29.114):{0x13B8} [DIAG] EVENT=Register_thread, THREADID=0x13B8, THREADNAME="SRPReceiverHandler"
[40000] (06/29 09:30:29.114):{0x13B8} [DEBUG] EVENTMSG="SRPReceiverHandler thread started"
[40000] (06/29 09:30:29.114):{0xDD0} [SERVICE_SRPSmiley Frustrated61923620:00f82a30] Receive_CONNECT_CLAIM_UID, VERSION=1, UID=S61923620, REQUESTED_VERSION=2
[30000] (06/29 09:30:29.114):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service claim UID. UID: S61923620 Requested SRP Version:2, IP=127.0.0.1
[40000] (06/29 09:30:29.114):{0xDD0} [RELAY_SRP:UNKNOWN:00fc46d0] Create_Session.
[40000] (06/29 09:30:29.114):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Requesting relay connection. RelaySession=0x00FC46D0
[30000] (06/29 09:30:29.114):{0x1A84} [DIAG] EVENT=Register_thread, THREADID=0x1A84, THREADNAME="Unnamed"
[30000] (06/29 09:30:29.114):{0x1A84} [RELAY_SRP:UNKNOWN:00fc46d0] Connecting to relay at address "ca.srp.blackberry.com"
[30000] (06/29 09:30:29.114):{0x1A84} [RELAY_SRP:UNKNOWN:00fc46d0] Connect: Found 2 addresses for host "ca.srp.blackberry.com"
[30000] (06/29 09:30:29.114):{0x1A84} [RELAY_SRP:UNKNOWN:00fc46d0] Connect: Host "ca.srp.blackberry.com" @ [206.51.26.33]
[30000] (06/29 09:30:29.114):{0x1A84} [RELAY_SRP:UNKNOWN:00fc46d0] Connect: Host "ca.srp.blackberry.com" @ [204.187.87.33]
[30000] (06/29 09:30:29.114):{0x1A84} [RELAY_SRP:UNKNOWN:00fc46d0] Connect: Trying "ca.srp.blackberry.com" @ [206.51.26.33]
[30000] (06/29 09:30:29.145):{0x1A84} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Connection to relay established.
[30000] (06/29 09:30:29.145):{0x1A84} [DIAG] EVENT=Unregister_thread, THREADID=0x1A84, THREADNAME="Unnamed"
[40000] (06/29 09:30:29.177):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Receive_CONNECT_RELAY_CHALLENGE
[40000] (06/29 09:30:29.177):{0xDD0} [SERVICE_SRPSmiley Frustrated61923620:00f82a30] Receive_CONNECT_CHALLENGE, VERSION=1, CHALLENGE=17871.741713337@BlackBerry Enterprise Server [BlackBerryDispatcher Version 4.1.6.19 License: Full(20)] - TOR-TST-BES [DISP] - Exchange
[40000] (06/29 09:30:29.208):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Receive_CONNECT_CHALLENGE_RESPONSE
[40000] (06/29 09:30:29.208):{0xDD0} [SERVICE_SRPSmiley Frustrated61923620:00f82a30] Receive_CONNECT_RESPONSE, VERSION=1
[40000] (06/29 09:30:29.255):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Receive_CONNECT_ACCEPT
[30000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service relay connection authenticated. SRPVersion: 2
[30000] (06/29 09:30:29.255):{0xDD0} [SERVICE_MANAGER] Session authenticated. UID=S61923620, Session=0x00fd3a18
[40000] (06/29 09:30:29.255):{0xDD0} [DEVICE_MANAGER] UpdateServices Enabled=TRUE Services=S61923620
[40000] (06/29 09:30:29.255):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Send_PING, VERSION=1, TAG=10411
[40000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service V2 GME packet received. DESTINATION=21DFFF0A, CONTENT=CICAL, TAG=55769, RELAYROUTABLE=true, LENGTH=248
[40000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service V2 GME packet received. DESTINATION=21DFFF0A, CONTENT=CICAL, TAG=55770, RELAYROUTABLE=true, LENGTH=216
[40000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service V2 GME packet received. DESTINATION=21DFFF0A, CONTENT=CICAL, TAG=55771, RELAYROUTABLE=true, LENGTH=216
[40000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service V2 GME packet received. DESTINATION=21DFFF0A, CONTENT=CICAL, TAG=55772, RELAYROUTABLE=true, LENGTH=232
[40000] (06/29 09:30:29.255):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Service V2 GME packet received. DESTINATION=21DFFF0A, CONTENT=CICAL, TAG=55773, RELAYROUTABLE=true, LENGTH=232
[40000] (06/29 09:30:29.458):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Ping Response 10411 received
[40000] (06/29 09:30:29.458):{0xDD0} [SERVICE_SRPSmiley Frustrated61923620:00f82a30] Send_PING_RESPONSE, VERSION=1, TAG=10411
[40000] (06/29 09:30:44.381):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] No_received_bytes, ERROR=0
[30000] (06/29 09:30:44.381):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Disconnect relay session. IP=127.0.0.1
[40000] (06/29 09:30:44.381):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] disconnect.
[30000] (06/29 09:30:44.397):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Relay connection down. Continuing in bypass mode until relay connection can be re-established.
[30000] (06/29 09:30:44.397):{0x1894} [DIAG] EVENT=Register_thread, THREADID=0x1894, THREADNAME="Unnamed"
[30000] (06/29 09:30:49.398):{0x1894} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Connecting to relay at address "ca.srp.blackberry.com"
[30000] (06/29 09:30:49.398):{0x1894} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Connect: Found 2 addresses for host "ca.srp.blackberry.com"
[30000] (06/29 09:30:49.398):{0x1894} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Connect: Host "ca.srp.blackberry.com" @ [204.187.87.33]
[30000] (06/29 09:30:49.398):{0x1894} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Connect: Host "ca.srp.blackberry.com" @ [206.51.26.33]
[30000] (06/29 09:30:49.398):{0x1894} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] Connect: Trying "ca.srp.blackberry.com" @ [204.187.87.33]
[30000] (06/29 09:30:49.429):{0x1894} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Connection to relay established.
[30000] (06/29 09:30:49.429):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Relay availability detected.  Resetting BES connection to force connection re-authentication.
[30000] (06/29 09:30:49.429):{0xDD0} [SERVICE_RELAY_SESSIONSmiley Frustrated61923620:00fd3a18] Disconnect session. IP=127.0.0.1
[40000] (06/29 09:30:49.429):{0xDD0} [RELAY_SRPSmiley Frustrated61923620:00fc46d0] disconnect.

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Separate SRP keys for 2 BES's?

Each BES needs its own SRP.

 

Shut down both servers (at a minimum stop the BlackBerry Router service), call up T-Support and ask them to re-enable your SRP.  Tell them what you did ... they'll tell you that you need another SRP if you want to have two BES up and running; that is how the  product is licensed

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Developer
Posts: 15
Registered: ‎06-29-2009
My Device: 8350i

Re: Separate SRP keys for 2 BES's?

Agreed,

 

Basically if two SRP keys are used, they both get shut down. RIM might be able to offer you a temp SRP key for you to use while developing, otherwise you will need to get a new one.