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Contributor
Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Setting up Work Space on iOS

Good Morning,

 

I currently have a problem with an iPhone I want to connect to my BB Infrastructure.

I installed the Secure Work Space license, created the profile for it, linked the Exchange profile and assigned it to my iPhone user.

Activation on my iPhone is successful, I start the Work Space app on the phone, it asks as first setup the mail configuration, I set it, confirm and after a few seconds it says "unable to verify account settings".

I followed the KB on "KB34664-How to configure new email notifications for Secure Work Space on iOS devices" to set it up and didn't had any issue with this...

Do I have to setup Activesync gatekeeping to use this ?

We are running Exchange, Bes10.1.1, exchange is not published.

 

Thanks a lot,

Johann

Contributor
Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Re: Setting up Work Space on iOS

Up?

Highlighted
New Contributor
Posts: 9
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: T-Mobile

Re: Setting up Work Space on iOS

Do you have active sync enabled for your exchange mail account?

Is a firewall between BES and exchange?

Were the certificates correctly inserted?

 

The Active Sync profile in the UDS is only needed if you want to connect it directly to a publiched exchange. For work connect this is not needed.

 

 

Contributor
Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Re: Setting up Work Space on iOS

Active Sync is enabled, there is no firewall between BES and Exchange, and yes i did export the certificates from bes to exchange.

By active Sync profile, you mean gatekeeping or ..?

New Contributor
Posts: 9
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: T-Mobile

Re: Setting up Work Space on iOS

[ Edited ]

I mean the active Sync Profile under Profiles which can be assigned to users/groups.

 

Gatekeeping and exchange web monitoring is only for the notifications and not really needed for a "working" work connect

Contributor
Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Re: Setting up Work Space on iOS

But when i start Secure Work Space, it asks for an email account. If i don't set an active sync profile, i've to set it manually on the device