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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎01-31-2013
My Device: z10
My Carrier: vodafone
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Setting up email on bb z10 using blackberry device service 10

Hi I have a couple of issues setting up a new bb z10.

 

1. I have activated the bb10 on blackberry device service, however no email account appears, when I try and add a work email account from the hub I get prompted to to re-activate and all settings are cleared.  Still no email accounts are displayed.

 

I have read that after activation I should set up the account via active sync .. is this correct?  What is the advantage of using the blackberry device server if I am just using active sync ?

 

2. Once activated, I can use balance to swap between work and personal .. when in the work area internet access does not work.  is there something I need to setup in the blackberry profile?

 

Thanks in advance

 

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Setting up email on bb z10 using blackberry device service 10

You need to create an email profile and assign that to your users.

Can your BDS host reach internet without a proxy? If not, you have to configure the proxy profile and assign it to your server.
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New Contributor
Posts: 7
Registered: ‎01-31-2013
My Device: z10
My Carrier: vodafone

Re: Setting up email on bb z10 using blackberry device service 10

After a number of hours on the phone to bes support.  It turns out we were not on the correct bes 10 standard / advanced data plan.  In fact even though vodafone supplied us with the z10's they are yet to provide the data plans for bb10 phones for another 2 months!!  Useless!!

 

Thanks to the above poster for the internet info, we do use a proxy on the bes server.

Regular Contributor
Posts: 94
Registered: ‎07-30-2012
My Device: Os7.1
My Carrier: Dtac Thailand

Re: Setting up email on bb z10 using blackberry device service 10

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mka
Contributor
Posts: 19
Registered: ‎11-04-2009
My Device: Not Specified

Re: Setting up email on bb z10 using blackberry device service 10

Hi There,

 

Just to confirm - is the BES data plans for BB10 different to the BES plans being provided for the older devices?

 

Regards.

 

 

New Contributor
Posts: 7
Registered: ‎01-31-2013
My Device: z10
My Carrier: vodafone

Re: Setting up email on bb z10 using blackberry device service 10

Yes, different plans.  

mka
Contributor
Posts: 19
Registered: ‎11-04-2009
My Device: Not Specified

Re: Setting up email on bb z10 using blackberry device service 10

[ Edited ]

Okay - thanks for the quick response. Much appriciated.

 

I spoke to Vodafone who confirm they wont start supporting BB10 BES till end of March.

 

 

 

 

 

 

New Contributor
Posts: 7
Registered: ‎03-15-2013
My Device: many
My Carrier: vodafone germany

Re: Setting up email on bb z10 using blackberry device service 10

that means i have to wait until beging of april, until i can have a fully functional Z10 managed from a trial bes10?

Regular Contributor
Posts: 94
Registered: ‎07-30-2012
My Device: Os7.1
My Carrier: Dtac Thailand

Re: Setting up email on bb z10 using blackberry device service 10

Okay - thanks for the quick response. Much appriciated.
 
I spoke to Vodafone who confirm they wont start supporting BB10 BES till end of March.
 
New Contributor
Posts: 7
Registered: ‎03-15-2013
My Device: many
My Carrier: vodafone germany

Re: Setting up email on bb z10 using blackberry device service 10

vodafone germany?