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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎05-27-2014
My Device: 9900
My Carrier: SFR

Sewure work space on apple issue

Hi,

 

I have an issue with Apple's smartphones using Secure workspace, it asks any time the password!!

so the SWS is up an down like a Yoyo and the synchronization is instable.

Any answer may be help! Smiley Happy

 

BES10.2.3

Iphone 4S & 5C with 7.1.2

 

bye!

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Sewure work space on apple issue

Hi,

 

Which password are you referring to? Your windows/ActiveSync password or the password it requests upon opening the 'Work Connect' app?

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 7
Registered: ‎05-27-2014
My Device: 9900
My Carrier: SFR

Re: Sewure work space on apple issue

Hi guy,

 

it's the 'Work Connect' app's password. It looks like some little power failures on the network. The problem is only 2 devices are impacted...

 

thanks for any idea Smiley Happy

 

 

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Sewure work space on apple issue

So you're only seeing this issue on 2 iOS devices? And they are both running OS 7.1.2

 

Any other iOS devices in your org running OK? What OS are they on?

 

Any errors in the COMM, Core or Secure Connect logs?

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 7
Registered: ‎05-27-2014
My Device: 9900
My Carrier: SFR

Re: Sewure work space on apple issue

Yep all devices on the plateform are running with 7.1.2, only these 2 devices are concerned. any error in the logs.

 

thanks Smiley Happy

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Sewure work space on apple issue

OK, so no errors in the UDS logs at all? We've also narrowed it down to these 2 devices as all others are working.

 

Have you attempted to delete the profile from the 2 affected devices and then reactivate? Also delete the SWS apps and download again from the Apple Store

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 7
Registered: ‎05-27-2014
My Device: 9900
My Carrier: SFR

Re: Sewure work space on apple issue

I did what you told but still have the problem... Smiley Very Happy

 

 

 

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Sewure work space on apple issue

Have you tried to completely wipe the affected devices?

Don't forget to hit like if I resolved your issue! Smiley Happy