08-01-2013 07:56 AM
Out of 7 BB10 devices in BES 10.1.1, I have only 1 device that can browse the public apps folder in BlackBerry World for Work.
all others display an error:
There was a problem connecting to the server, please check your radio / WiFi connection. If the problem continues, contact your administrator for more information.
I found this constant error in the MDAT log:
2af78233@[B@26fd19c6, VERSION = 16, CONNECTIONID = 1410153691, SEQUENCE = 3, TYPE = ERROR, SIZE = 62, ERRORCODE = 127, ERRORMSG = [An existing connection was forcibly closed by the remote host], PERIMETERID = 1;C0B18D10-62B8-4900-B183-25358E8A8C7B>
It seems to appear for each BlackBerry 10 device PIN
I can't seem to find a KB that matches this exact fault.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-01-2013 09:14 AM
are these devices on OS 10.1 or higher?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
08-12-2013 06:09 AM
This error is very similar to a proxy error noted in other articles that I've seen.
Does your environment require a proxy to access external URL's? Do you have a proxy profile configured and attached to your BlackBerry Device Service domain?
08-13-2013 08:10 AM
no proxies. i havent configured one on my bes 5.0.4 either. MDS works fine on both BEs 5.0.4. and BES 10.1.1.
i can browse via the UDS and BDS to my intranet and come across our company firewall restrictions often (when trying sites the company has blocked) lol.
08-23-2013 02:04 PM
I have a client experienceing the same issue. Has anyone found a cause or resolution to this problem? server is 10.1.2 and deivce is a Q10. unsure of of os version.