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BlackBerry® Enterprise Service 10

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Contributor
Posts: 24
Registered: ‎11-17-2011
My Device: Z10
My Carrier: Vodafone

Some BB10 devices can't view pushed public apps in BlackBerry World - Work

Hi All

Out of 7 BB10 devices in BES 10.1.1, I have only 1 device that can browse the public apps folder in BlackBerry World for Work.

all others display an error:

There was a problem connecting to the server, please check your radio / WiFi connection. If the problem continues, contact your administrator for more information.

I found this constant error in the MDAT log:
2af78233@[B@26fd19c6, VERSION = 16, CONNECTIONID = 1410153691, SEQUENCE = 3, TYPE = ERROR, SIZE = 62, ERRORCODE = 127, ERRORMSG = [An existing connection was forcibly closed by the remote host], PERIMETERID = 1;C0B18D10-62B8-4900-B183-25358E8A8C7B>

It seems to appear for each BlackBerry 10 device PIN

I can't seem to find a KB that matches this exact fault.
Any ideas?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
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I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

are these devices on OS 10.1 or higher?

 




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Contributor
Posts: 24
Registered: ‎11-17-2011
My Device: Z10
My Carrier: Vodafone

Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

All are.
Highlighted
Trusted Contributor
Posts: 160
Registered: ‎10-02-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

This error is very similar to a proxy error noted in other articles that I've seen.

 

Does your environment require a proxy to access external URL's? Do you have a proxy profile configured and attached to your BlackBerry Device Service domain?

Contributor
Posts: 24
Registered: ‎11-17-2011
My Device: Z10
My Carrier: Vodafone

Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

no proxies. i havent configured one on my bes 5.0.4 either. MDS works fine on both BEs 5.0.4. and BES 10.1.1.

i can browse via the UDS and BDS to my intranet and come across our company firewall restrictions often (when trying sites the company has blocked) lol.

New Contributor
Posts: 3
Registered: ‎08-23-2013
My Device: Z10
My Carrier: AT&T

Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

I have a client experienceing the same issue. Has anyone found a cause or resolution to this problem? server is 10.1.2 and deivce is a Q10. unsure of of os version.

New Member
Posts: 1
Registered: ‎01-29-2015
My Device: Z10
My Carrier: 8123202186

Re: Some BB10 devices can't view pushed public apps in BlackBerry World - Work

please..! check your phone date and time