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BlackBerry® Enterprise Service 10

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Contributor
Posts: 18
Registered: ‎04-13-2009
My Device: Not Specified
Accepted Solution

Syncing email to new handheld

[ Edited ]

I am trying to find in BES 5.0 where I can change a setting related to syncing of email to a new handheld.  Basically I am looking to make sure that when we deploy a new handheld it downloads the last 30 days of email.  Not all new handhelds are for new users with no mail.  We replace and upgrade quite often and am looking for a way to do this.  I don't know why but I always thought it was the default behaviour of BES to do this anyway but appears to not be the case.

 

Thank you in advance for your assistance.

Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: Syncing email to new handheld

The maximum you can set is 750 messages over 14 days.

 

Do change this option in the BAS navigate to:

 

Servers and components >> BlackBerry Domain >> Component view >> Email >> Instance_Email >> Click on the Messaging tab.

 

You can then click the "Edit Instance" link at the bottom.

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.
Contributor
Posts: 18
Registered: ‎04-13-2009
My Device: Not Specified

Re: Syncing email to new handheld

bb.png 

Contributor
Posts: 18
Registered: ‎04-13-2009
My Device: Not Specified

Re: Syncing email to new handheld

in the previous picture does that mean the 200 messages and or 5 days worth of messages should populate on a BB handheld assuming there were messages to begin with on a new/replacement deployed handheld?

Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: Syncing email to new handheld

[ Edited ]

[Edit]

Yes, it'll be 200 messages or 5 days. Which ever comes first.

 

Message prepopulation only happens if the PIN changes for a user, or it's a new user. If it's for an existing user, you have to remove and add the user to the server again.

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.
Contributor
Posts: 18
Registered: ‎04-13-2009
My Device: Not Specified

Re: Syncing email to new handheld

is it possible to create a new PIN for an existing handheld?

Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: Syncing email to new handheld

No, you wouldn't be able to change the PIN.

 

If you have already activated the user, you can simply remove them and add them again to the server, then activate.

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Syncing email to new handheld

If using the same PIN upon activation look at this KB, it also works on 5.0

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

 




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