Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
03-05-2012 07:34 AM
I try to associate the first Playbook in our lab to a user, but always get the error message "The BlackBerry Administration Service was unable to connect to the device that is connected to your computer".
1. BlackBerry Device Manager is 22.214.171.124, BBDevMgr is 126.96.36.199
2. I am using BlackBerry Device Service with IE9 (BDS is trusted site)
2. tried it with WiFi activated/deactivated on the Playbook
No luck. Any clues?
03-07-2012 08:56 AM
I have a Playbook which was previously associated, then securely wiped. Now when we try to "Reactivate the current device for current user", there is a confirm screen, then the error:
"The BlackBerry Administration Service was unable to connect to the device that is connected to your computer."
03-08-2012 09:44 AM - edited 03-08-2012 09:45 AM
First we removed the user and device from Fusion, still no help.
Then wipe device via onboard "Security Wipe". No help.
Tried various iterations on local user account (admin, no admin etc) no help.
Then a hard wipe - Turn off Playbook, Start Blackberry Desktop, Connect PlayBook to USB cable while still off. Wait. Eventually the playbook will look like its starting and the Desktop software may try to connect, but you will eventually get an error with an "UPDATE" button from the Desktop software. Selecting Update will reload the playbook back to factory.
Still no help.
Finally, I needed to be a local administrator on the machine in order for the web console to properly access the device to activate it. (again, we tried this before the hard wipe, but it didn't work then)
So a combination of factory reset/hard wipe and needing to be a local administrator. (Really RIM? You need to be local administrator on the desktop? How 90's of you.)
03-12-2012 06:08 AM
Did all the required stuff listed in this thread. But I still get the same error: The BlackBerry Administration Service was unable to connect to the device that is connected to your computer.
- Configured the firewall for RIMProxy
- Imported the certificate
- Set the BDS website as a trusted website in IE
- Have installed PB version 188.8.131.5271 three times now (once as suggested during a hard wipe (wipe it and as soon as the Desktop Manager tries to connect, updat it))
- I am local admin on the workstation
Any other ideas, anyone?
03-14-2012 10:19 AM
I also disabled wifi and bluetooth. Not sure if it'll help, but I had read on other forums of issues with wifi and/or bluetooth connectivity interfering with the usb connection.