07-08-2013 11:38 AM
hope you can help as I have been pulling my hair out over this one.
New BES10.1 install for a client, Windows Server Standard 2008 SP2, physical host.
Licensing infrastructure connection sucessful with the above error message when try to activate the trial license.
Firewall is ok.
Looked at various articles and no fix as yet. But have noticed this in the FNE Server log:
Info : [08/Jul/2013:11:41:59 +0100] FNE Server startup complete.
Error : [08/Jul/2013:11:41:59 +0100] Error performing FNO poll for updated licenses: FNE Error 0x10 (Expected device was not present.). Details [1,5,0,0[10,0,115]]
Info : [08/Jul/2013:11:42:00 +0100] Server refresh completed.
Debug : [08/Jul/2013:11:42:13 +0100] POST payload of 491 bytes received from 192.168.100.14 at endpoint /fne/bin/capability
Info : [08/Jul/2013:11:42:13 +0100] Received capability request from device LicenseProvider.
Is this what is causing the error and if so, how do I fix it?
Thanks in advance.
Solved! Go to Solution.
07-08-2013 12:40 PM - edited 07-08-2013 12:41 PM
When trying tto add by Host ID - host is blank too:
File based activation throws up the following message:
!The license challenge file could not be docnloaded.
07-09-2013 10:51 AM
thanks for the reply..
Licensing infrastructure connection is green.
Licensing Status is amber
Test connection shows Successful,
Server Status shows as connected.
Have been through the following articles to make sure all ok with firewall etc.
07-09-2013 12:31 PM
Have managed to fix the issue.
The HP teaming software although only using one NIC was still in effect.
The software was uninstalled, second NIC disabled and now is all working a-ok.
08-15-2013 04:37 PM
I'm having the exact same issue as above. (host ID blank, error messages in logs, same error messages)
We don't have any HP teaming software installed, firewall rules are ok.
We are running bes10.1 on Windows Server Standard 2008 SP2 under xen with PV network drivers
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-16-2013 12:01 PM
do you have a blank SID?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
08-19-2013 09:54 AM
I'm not sure what you mean by SID. I've entered both the Serial Number and the License Key in to the bes10.
In the licensing Settings the server address is there, and test connection works, but when I go to poll now I get the
"an error has occured and the requested action could not be performed"