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BlackBerry® Enterprise Service 10

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Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Time to activate IOS device

When we activate an IOS device it takes about 15 minutes for the device to actually start synching mail.  During that time the client is wondering whether they did something wrong or whatnot.  With plain active synch not using mobile fusion the synch is much more responsive.  Is there any way to increase the speed??

BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: Time to activate IOS device

Hi RichmondFish

 

Just to clarify, the UDS server does not connect to the mail platform for mail delivery. The profiles in UDS allow administrator to pre-configure profiles to save users some time from having to enter the info manually. If the same info used in the profile is the same as entering it manually then we should be seeing the same behavior using ActiveSync.

 

Only thing that comes to mind is if there is a delay with profiles getting to the device. When you activate the device on UDS, are the ActiveSync profiles getting to the device right away or it takes 15 minutes for the profiles to get to the device?  

 

If you check the device under Settings > Gereral > Profiles what profiles are listed right after activation?

Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Re: Time to activate IOS device

thanks for the response. What is happening is I can see the EAS profile installed on the device.  It can take up to 15 minutes for it to actually "awaken" and start synching mail.

BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: Time to activate IOS device

With the EAS profile on device, all the settings for the user's ActiveSync profile should be listed. What happens when you try to send an email?

 

If you install the Iphone Configuration Utility on a desktop and then plug the device in and activate, the ICU will log what is happening on the device. We should be able to see if anything odd is happening from time of activation to time of EAS kicking in.

Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Re: Time to activate IOS device

Let me look at logging as you described. 

Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Re: Time to activate IOS device

Forgot to mention this.  After the UDS profiles/policies have landed on the IOS device,  when I try sending a message it treats the device as if I want to configure an email profile.  It doesn't recognize the EAS profile on the device. 

Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Re: Time to activate IOS device

This is what seems to account for the 15 minute interval.  Strange......

 

ep 14 14:53:46 unknown mdmd[165] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Sep 14 14:53:46 unknown mdmd[165] <Notice>: (Note ) MDM: Server has no commands for this device.
Sep 14 14:53:48 unknown mdmd[165] <Notice>: (Note ) MDM: mdmd stopping...
Sep 14 14:54:01 unknown Mobile Fusion[153] <Warning>: # 0x3e411e5c: [INFO] BUDSCommandController - Starting polling cycle every 900.000000 seconds
Sep 14 14:54:39 unknown profiled[160] <Notice>: (Note ) profiled: Idled.
Sep 14 14:54:39 unknown profiled[160] <Notice>: (Note ) profiled: Service stopping.
Sep 14 14:56:22 unknown imagent[37] <Warning>: [Warning]   Validation info is too old, removing it
Sep 14 14:56:22 unknown imagent[37] <Warning>: [Warning]   Cleaning up validation info
Sep 14 14:56:22 unknown wifid[13] <Error>: WiFi:[369341782.981372]: Client imagent set type to background application
Sep 14 14:56:23 unknown wifid[13] <Error>: WiFi:[369341783.759391]: Client imagent set type to background application
Sep 14 14:56:24 unknown wifid[13] <Error>: WiFi:[369341784.859551]: Client imagent set type to background application
Sep 14 14:56:25 unknown imagent[37] <Warning>: Unable to cancel system wake for 2012-09-14 14:56:10 -0400. IOPMCancelScheduledPowerEvent() returned 0xe00002c2
Sep 14 14:56:26 unknown wifid[13] <Error>: WiFi:[369341786.041397]: Client imagent set type to background application
Sep 14 14:57:21 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_asleep even though we are not in it, doing nothing
Sep 14 14:57:21 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
Sep 14 14:57:21 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing

BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: Time to activate IOS device

Thanks Richmond. If you look in the console under settings, you will see Communication. In here you will see Polling Intervals in which the default is 15 min (900 seconds). Here are the settings and description:

 

Device application list

This setting specifies how often, in seconds, the Universal Device Service polls the device to
retrieve the list of applications that are installed on the device.

 

Device information

This setting specifies how often, in seconds, the Universal Device Service polls the device to
retrieve information such as the amount of available memory on the device or the wireless
service provider that provides service for the device.

 

Looking at the log you pasted it looks like the default polling interval was kicking off. 

 

Do you have logs of when the device actually starts working with the activeync profile?