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BlackBerry® Enterprise Service 10

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Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

TimeZone Problem?

We have a little Problem with the Calendar Function between the BES Devices and the Exchange Server. Calendar Entrys are not syncronising with the Exchange Server. It looks like that there is a problem with a timezone. We found the following entry in the MAGT Logfile:

[40000] (06/01 11:31:36.397):{0x15D0} {mschoenhart@domain.net}-GetTZIndexByTZName-Unrecognized time zone string (GMT+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien

But we cant find a solution for it. Anyone here had the same problem an can give us a resolution?

Guru III
Posts: 32,130
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: TimeZone Problem?

What version BES, mail server and  server OS?

 

Do you have all server patched with DST?

 

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...


 

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: TimeZone Problem?

Sorry for the missing information but here they are:

 

- its a BES Express 5.0.3 with MR2.

- the CDO.DLL Version is 6.5.8244.0

- the CDO.DLL is registered correctly, i have checked it with you Link to KB04912

- the Server was installed on 22.02.12, so it wasn't DST, but the last Server Patch was installed yesterday, so this patch was installed with DST

 

If you need more information pls let me know it.

Guru III
Posts: 32,130
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: TimeZone Problem?

I wonder if this is similar. look at bottom of KB for using EWS if you dont have it enabled.

 

Calendar appointments in Outlook appear one hour ahead of correct time zone when created or modified...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: TimeZone Problem?

I've imported the Registry Entry from your KB, but this hasnt resolved the Problem.

If i understand you right you mean that the problem can maybe resolved by using EWS.....hm...i will try this and let you know the result.

 

Guru III
Posts: 32,130
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: TimeZone Problem?

I have heard EWS is a bit better than CDO in most cases, let us know how you progress

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: TimeZone Problem?

Waiting at the moment for the reply from our customer. He is testing if the work, that we have done, changed the situation. I will write down the result here as soon as i get it.