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BlackBerry® Enterprise Service 10

Posts: 14
Registered: ‎04-19-2011
My Device: Curve 8520
My Carrier: Vodafone

Trace where the device delete/wipe command was issued from

[ Edited ]

Is it possible to see the device security wipe and or the "Delete all device data and remove device" command in the BES Logs, and if so which one?


I have a user that said their device wiped itself, but they did not initiate it. So I want to check to see where the command was issued from and how this occurred.





EDIT: I think I have found out where I need to look. In the POLC Log:


[40000] (10/03 13:00:52):{0x974}{<user_name>@<domain>,PIN=XXXXXXXX, UserID=1}SCS: PollDBQueueNewRequests - Queuing KILL_DEVICE_REQUEST request


Also see here: KB04529