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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 4
Registered: ‎01-28-2011
My Device: Blackberry Storm 9500
My Carrier: Telesur

Tracing a stolen phone

Hello,

 

I was not sure where to post this, this seemed like the most likely spot to get a good answer.

My blackberry phone was stolen during a burglary. Is it possible for my provider to trace where my phone is now based on the PIN id? I'm just asking technically speaking. If yes, then the police can issue an order to do so and it would mean a major breakthrough in a case of many burglaries. Looking forward to any responses.

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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Tracing a stolen phone

If you had previously loaded some GPS tracking or security software such as BlackBerry Protect or SmrtGuard.

 

Have you? Good.

 

If you have not, then no. Sorry.

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New Contributor
Posts: 4
Registered: ‎01-28-2011
My Device: Blackberry Storm 9500
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Re: Tracing a stolen phone

The only thing i want to know is if the PIN number is stored on the enterprise server along with the sim number once someone makes a call. Can my provider find out which phone numer is being used by looking up my PIN number. I'm assuming that's possible?

 

PS: Even without tracking software i always have been told that every mobile phone number can be triangulated to a location? Or is that Hollywood fiction?

Posts: 94,679
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Registered: ‎04-01-2008
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Re: Tracing a stolen phone

If you're on an enterprise account, yes, the PIN is stored in your BES.

Contact your BES Admin. They can't track the device, but they can push a wipe and kill command to the device.

 

Triangulation is possible... with the IMEI of the device, IF the local police agency wants to spend the expensive resources on having that done. Most won't do so, since the value of a cell is so low compared to the cost of the tracking.

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New Contributor
Posts: 4
Registered: ‎01-28-2011
My Device: Blackberry Storm 9500
My Carrier: Telesur

Re: Tracing a stolen phone

Thanks. Is this possible with all BES versions?

To confirm: together with the PIN the phone number is also stored in BES?

 

In this case it's not a matter of tracing a stolen phone only, it also involves laptops, TV's, money, jewelery, etc. From multiple burglaries.

Posts: 94,679
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: Tracing a stolen phone

What BES version are you on?
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Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Tracing a stolen phone

Yes, the PIN, phone number, IMEI, device model, OS version, etc are all stored on the BES.
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Re: Tracing a stolen phone

What is Enterprise Location Tracking - "GPS Tracking"

 

How to control location-based services on the BlackBerry smartphone

 

Let me know the BES version and I can get you some docs.

 




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Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Tracing a stolen phone

Juwaack and Knotty, Thank you!
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