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BlackBerry® Enterprise Service 10

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Contributor
Posts: 16
Registered: ‎12-14-2009
My Device: Not Specified
Accepted Solution

Traveling Storm 2 no longer connects to internet/BES

A guy hopped on a plan in Chicago, flew to San Diego, and when he turned his phone on in San Diego, no data was working. He can make and recieve phone calls but cannot connect to data.

 

We're on Verizon and they say it's a problem on my end - is there something I can do for him? Did the usually, resend service books, battery pull, etc.

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Posts: 32,200
Registered: ‎06-25-2008
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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Traveling Storm 2 no longer connects to internet/BES

[ Edited ]

On the handset, go to:
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

Wait 5 minutes and see if it connects after

Also check if time/date is set correct.

 




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Contributor
Posts: 16
Registered: ‎12-14-2009
My Device: Not Specified

Re: Traveling Storm 2 no longer connects to internet/BES

Tried that, nothing. Time is correct, it's on the new, correct time zone and re-did the host routing tables and even did a battery pull.

 

This has happened to both people who are traveling from Chicago to San Diego. Data worked fine in Chicago and the minute they turned their phones on in CA, data stopped work.

 

Did a Diagnostic test - Blackberry  Registration is YES as is Connected to Blackberry (YES). Have an IP and everything - what is the deal.

Contributor
Posts: 16
Registered: ‎12-14-2009
My Device: Not Specified

Re: Traveling Storm 2 no longer connects to internet/BES

Facebook will load but Browser or e-mail will not - just a heads up

Contributor
Posts: 16
Registered: ‎12-14-2009
My Device: Not Specified

Re: Traveling Storm 2 no longer connects to internet/BES

Turned out to be a much bigger issue - BB server was putting out a ton of errors and no device could connect to it. Turns out when the first guy turned his phone on from being off, it couldn't hit the BES server and therefore could do anything on the get on the web. Thanks for your help!