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BlackBerry® Enterprise Service 10

Posts: 1
Registered: ‎02-13-2014
My Device: Various
My Carrier: Rogers

Trouble Trying to Upgrade BES 10.1.1 to BES 10.2.1

Hi All,


I have BES 10.1.1 installed on a 2008 R2 server and I would like to do the update to BES 10.2.1.  When I run the setup, I get a message about "the upgrade patch [] cannot be installed because the program to be upgraded may be missing,..."  I'm not sure why it doesn't find the existing install.  I am logged into the system with the same account that runs the BES service.  The only thing I can think of is that it is locating the BES 5.04 install which is located on the same server first and not looking for BES 10 but I really don't know for sure.  Anyone have any ideas?  Thanks!

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Trouble Trying to Upgrade BES 10.1.1 to BES 10.2.1

you have to install 10.2 then install MR1 after


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