Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Visitor
Posts: 1
Registered: ‎02-13-2014
My Device: Various
My Carrier: Rogers

Trouble Trying to Upgrade BES 10.1.1 to BES 10.2.1

Hi All,

 

I have BES 10.1.1 installed on a 2008 R2 server and I would like to do the update to BES 10.2.1.  When I run the setup, I get a message about "the upgrade patch [10.2.1.25] cannot be installed because the program to be upgraded may be missing,..."  I'm not sure why it doesn't find the existing install.  I am logged into the system with the same account that runs the BES service.  The only thing I can think of is that it is locating the BES 5.04 install which is located on the same server first and not looking for BES 10 but I really don't know for sure.  Anyone have any ideas?  Thanks!

Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Trouble Trying to Upgrade BES 10.1.1 to BES 10.2.1

you have to install 10.2 then install MR1 after

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V