02-19-2014 08:11 AM
New Installation BlackBerry Enterprise Service 10.2
After logging in to UDS Webconsole we get an error with a pink little frame in the UDS Console.
"Internal Error: An unexpected exception occured. Try to reload page. Error details:
Session: <hex id>
Exception UUID: <hex id>
System time: date & time
Did anybody has ever seen this?
08-06-2014 09:27 AM
What's the exact error shown? Take a screenshot of the error on the UDS console and post here.
Also post your console logs here and I will take a look to see if there is an exception thrown.
You say this has been present on multiple versions of BES 10.2 - have you been upgrading each time to see if it resolves the issue?
08-06-2014 09:56 AM
the message is the same
Internal error: An unexpected exception occurred. Try to reload page. Error details:
I have this message juste after login UDS windows
Sorry I did not found how to attache screenshot
08-06-2014 12:06 PM
See below marked in yellow, it's simple...
In order to upload the logs, you need to use a file sharing app such as dropbox or similar.
08-07-2014 03:32 AM - edited 08-07-2014 03:33 AM
Good idea to use dropbox.
Now you can see the error message after login on UDS (10.2.3) (Windows 2008 R2 SP1, French)
09-01-2014 12:50 PM
We had open a ticket to BlackBerry
BlackBerry identifed the pb, it is come from the AD domain. there are a " _ " in the domain. and UDS do not support uncorrect carracter in domain name.