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BlackBerry® Enterprise Service 10

Posts: 1
Registered: ‎11-14-2012
My Device: Bold
My Carrier: O2

URGENT! Blackberry devices are not communication with BESX Server after reboot

Hi All,


I have a big issue here, been on going for 2 days now! Our external Support team were doing some work on our Backup exec software which needed to reboot our Exchange 2010 server, which also hold BESX, since the restart none of our blackberry devices (21 of them) are communicating with the server! Tried restarting BES services multiple times, Restarted the server again, iv just installed BESX 5.0.4 to no avail, I can't re-associate users with a new device I tried either! 



Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: URGENT! Blackberry devices are not communication with BESX Server after reboot

Start with the MAGT log and tehn MDAT to see what the issue is


default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V