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BlackBerry® Enterprise Service 10

Posts: 39
Registered: ‎11-06-2012
My Device: Torch 9810
My Carrier: Telstra
Accepted Solution

URL's required for BIS to work on blackberry?



I set up whitelisting on our blackberries as per the following article.



Now the other personal accounts (BIS accounts) have stopped working and when I did a battery pull the email accounts were gone... and i can't access email settings from the device.

I'm thinking there must be some websites I need to add to the whitelist... can anyone help please?



Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: URL's required for BIS to work on blackberry?

[ Edited ]

That must be unrelated, getting BIS e-mails is independent on having access to web sites. If you have lost all your BIS accounts, try to set them up in the setup tool on the device, or, if that doesn't work, go to the Blackberry BIS page of your carrier and resend the service books.

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: URL's required for BIS to work on blackberry?

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.




From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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