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BlackBerry® Enterprise Service 10

Posts: 24
Registered: ‎08-08-2013
My Device: Z10
My Carrier: Swisscom

Unable to Sync "deleted Items" with BB10 devices

Dear all,


I am having issues synchronizing the deleted items folder with the devices in our company.


We are using Exchange 2010 with ActiveSync.

Everything else works fine, but I can't seem to enable sync on "deleted items" folder.


If I go to settings -> edit account -> Edit folder settings


The deleted items folder is greyed out, and I can't check it.


How can I clear this issue?


The goal is for my users to be able to delete completely an Email from the server through the device.


BES version: 10.1.2

Device OS version:


Thanks in advance

Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: Unable to Sync "deleted Items" with BB10 devices

Hello Romax,

Thank you for your question regarding Syncing deleted items. 


This is currently how it is in BlackBerry 10. There will be an option in a future release so that you can enable the redirection of the deleted folder.

Let me know if you have any other questions.

- LW


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New Contributor
Posts: 3
Registered: ‎11-19-2013
My Device: Q5
My Carrier: Smartone

Re: Unable to Sync "deleted Items" with BB10 devices

Hi, would also like to know when this option will be available (would like to sync the deleted item too). Thanks!

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to Sync "deleted Items" with BB10 devices

I know with with OS 10.2.1 and BES 10.1.3 you can now sync deleted items


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New Contributor
Posts: 3
Registered: ‎11-19-2013
My Device: Q5
My Carrier: Smartone

Re: Unable to Sync "deleted Items" with BB10 devices

Thanks a lot! I updated the software and now I can sync deleted folder. Smiley Happy