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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified
Accepted Solution

Unable to get to Blackberry Administration Service login screen

When I select to enter the BAS I get the following message.  The application has encountered a system error.  Please report this error to the System Administrator. Please retrun to the home page or log in again.  Mail is still flowing to each device but we really need the ability to administer the BES environment.

 

This worked before this weekend for about two weeks.  I rolled back any updates that were installed over the weekend.  (Windows updates, Java RTE)

 

I found the following in the BBAS-AS logs right after this happened:

 

*** Start of original stack trace ***

org.apache.hivemind.ApplicationRuntimeException: subPageInit getOrganizationBrandingSessionCommand failed
 at com.rim.bes.bas.web.console.pages.login.Login.subPageInit(Login.java:1046)
 at com.rim.bes.bas.web.adminconsole.pages.login.Login.subPageInit(Login.java:129)
 at com.rim.bes.bas.web.common.BASBasePage.onPageInit(BASBasePage.java:1260)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeTargetMethod(ListenerMethodInvokerImpl.java:214)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:155)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.searchAndInvoke(ListenerMethodInvokerImpl.java:124)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:69)
 at org.apache.tapestry.listener.SyntheticListener.actionTriggered(SyntheticListener.java:51)
 at org.apache.tapestry.listener.ListenerInvokerTerminator.invokeListener(ListenerInvokerTerminator.java:51)
 at $ListenerInvoker_121e4b51908.invokeListener($ListenerInvoker_121e4b51908.java)
 at $ListenerInvoker_121e4b51907.invokeListener($ListenerInvoker_121e4b51907.java)
 at org.apache.tapestry.components.InvokeListener.renderComponent(InvokeListener.java:41)
 at $InvokeListener_13.renderComponent($InvokeListener_13.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:92)
 at $BaseComponent_2.renderComponent($BaseComponent_2.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:434)
 at org.apache.tapestry.html.Body.renderComponent(Body.java:129)
 at $Body_21.renderComponent($Body_21.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:92)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.AbstractPage.renderPage(AbstractPage.java:275)
 at org.apache.tapestry.engine.RequestCycle.renderPage(RequestCycle.java:366)
 at org.apache.tapestry.services.impl.ResponseRendererImpl.renderResponse(ResponseRendererImpl.java:71)
 at $ResponseRenderer_121e4b518f2.renderResponse($ResponseRenderer_121e4b518f2.java)
 at $ResponseRenderer_121e4b518f1.renderResponse($ResponseRenderer_121e4b518f1.java)
 at org.apache.tapestry.engine.PageService.service(PageService.java:68)
 at $IEngineService_121e4b51a72.service($IEngineService_121e4b51a72.java)
 at org.apache.tapestry.services.impl.EngineServiceInnerProxy.service(EngineServiceInnerProxy.java:77)
 at org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:66)
 at org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:248)
 at org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
 at $WebRequestServicer_121e4b51a4a.service($WebRequestServicer_121e4b51a4a.java)
 at $WebRequestServicer_121e4b51a49.service($WebRequestServicer_121e4b51a49.java)
 at com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
 at $WebRequestServicerFilter_121e4b51a48.service($WebRequestServicerFilter_121e4b51a48.java)
 at $WebRequestServicerFilter_121e4b51a47.service($WebRequestServicerFilter_121e4b51a47.java)
 at $WebRequestServicer_121e4b51a4b.service($WebRequestServicer_121e4b51a4b.java)
 at com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:87)
 at $WebRequestServicerFilter_121e4b51a46.service($WebRequestServicerFilter_121e4b51a46.java)
 at $WebRequestServicerFilter_121e4b51a45.service($WebRequestServicerFilter_121e4b51a45.java)
 at $WebRequestServicer_121e4b51a4b.service($WebRequestServicer_121e4b51a4b.java)
 at $WebRequestServicer_121e4b51a42.service($WebRequestServicer_121e4b51a42.java)
 at $WebRequestServicer_121e4b51a41.service($WebRequestServicer_121e4b51a41.java)
 at org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
 at $ServletRequestServicer_121e4b51a28.service($ServletRequestServicer_121e4b51a28.java)
 at $ServletRequestServicer_121e4b51a27.service($ServletRequestServicer_121e4b51a27.java)
 at org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
 at $ServletRequestServicerFilter_121e4b51a24.service($ServletRequestServicerFilter_121e4b51a24.java)
 at $ServletRequestServicerFilter_121e4b51a23.service($ServletRequestServicerFilter_121e4b51a23.java)
 at $ServletRequestServicer_121e4b51a29.service($ServletRequestServicer_121e4b51a29.java)
 at org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
 at $ServletRequestServicerFilter_121e4b51a22.service($ServletRequestServicerFilter_121e4b51a22.java)
 at $ServletRequestServicerFilter_121e4b51a21.service($ServletRequestServicerFilter_121e4b51a21.java)
 at $ServletRequestServicer_121e4b51a29.service($ServletRequestServicer_121e4b51a29.java)
 at org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
 at $ServletRequestServicerFilter_121e4b51a26.service($ServletRequestServicerFilter_121e4b51a26.java)
 at $ServletRequestServicerFilter_121e4b51a25.service($ServletRequestServicerFilter_121e4b51a25.java)
 at $ServletRequestServicer_121e4b51a29.service($ServletRequestServicer_121e4b51a29.java)
 at $ServletRequestServicer_121e4b51910.service($ServletRequestServicer_121e4b51910.java)
 at $ServletRequestServicer_121e4b5190f.service($ServletRequestServicer_121e4b5190f.java)
 at org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
 at org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
 at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:580)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
 at java.lang.Thread.run(Unknown Source)
Caused by: com.rim.bes.bas.command.CommandException: CommandException APPLICATION: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegisteredException: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegisteredException
 at com.rim.bes.bas.commands.pluginmanager.GetRegisteredPlugInModules.handleServerDoit(GetRegisteredPlugInModules.java:122)
 at com.rim.bes.bas.command.ServerCommand.handleDoit(ServerCommand.java:154)
 at com.rim.bes.bas.command.Command.doit(Command.java:247)
 at com.rim.bes.bas.web.console.pages.login.Login.subPageInit(Login.java:1031)
 ... 88 more

*** end of original stack trace ***

 

New Contributor
Posts: 3
Registered: ‎06-11-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

[ Edited ]

I have this problem when accessing it from the browser on a particular server.  If i try it from another machine it works fine so I haven't really dug into it.  I would give that a check.

 

I do know from another issue that if you re-run setup off the CD you can uninstall BAS (reboot) and then reinstall it will affecting any other settings.

Message Edited by moeonline on 06-15-2009 02:45 PM
New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

We are not able to get to the login page from any computer. 
Developer
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: Unable to get to Blackberry Administration Service login screen

Could you open up more of the logfile so we could see past the end of the stack trace??

 

New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

Sure, hope this helps.   

 

 

 

(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR] org.apache.tapestry.StaleSessionException: login required but session not logged in, about to throw StaleSessionException [context:/com/rim/bes/bas/web/adminconsole/pages/login/Home.page, line 25, column 79]
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.BASBasePage.pageValidate(BASBasePage.java:1034)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.AbstractPage.firePageValidate(AbstractPage.java:585)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.AbstractPage.validate(AbstractPage.java:307)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.engine.RequestCycle.activate(RequestCycle.java:625)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.CommonExceptionPresenter.renderExceptionResponse(CommonExceptionPresenter.java:825)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.CommonExceptionPresenter.presentCommandException(CommonExceptionPresenter.java:796)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:202)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:114)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ExceptionPresenter_121e97d698d.presentException($ExceptionPresenter_121e97d698d.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.engine.AbstractEngine.activateExceptionPage(AbstractEngine.java:121)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:280)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicer_121e97d6af7.service($WebRequestServicer_121e97d6af7.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicerFilter_121e97d6af5.service($WebRequestServicerFilter_121e97d6af5.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicer_121e97d6af9.service($WebRequestServicer_121e97d6af9.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:87)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicerFilter_121e97d6af3.service($WebRequestServicerFilter_121e97d6af3.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicer_121e97d6af9.service($WebRequestServicer_121e97d6af9.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $WebRequestServicer_121e97d6aef.service($WebRequestServicer_121e97d6aef.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicer_121e97d6ad5.service($ServletRequestServicer_121e97d6ad5.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicerFilter_121e97d6ad1.service($ServletRequestServicerFilter_121e97d6ad1.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicerFilter_121e97d6acf.service($ServletRequestServicerFilter_121e97d6acf.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicerFilter_121e97d6ad3.service($ServletRequestServicerFilter_121e97d6ad3.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at $ServletRequestServicer_121e97d69bd.service($ServletRequestServicer_121e97d69bd.java)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:580)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
(06/16 11:18:16:302):{http-Server-IP-443-2} [STDERR] [ERROR]  at java.lang.Thread.run(Unknown Source)
(06/16 11:18:16:317):{http-Server-IP-443-2} [com.rim.bes.bas.web.common.CommonExceptionPresenter] [WARN] [BBAS-2007] {unknown} Caught unknown exception

*** Start of original stack trace ***

org.apache.hivemind.ApplicationRuntimeException: subPageInit getOrganizationBrandingSessionCommand failed
 at com.rim.bes.bas.web.console.pages.login.Login.subPageInit(Login.java:1046)
 at com.rim.bes.bas.web.adminconsole.pages.login.Login.subPageInit(Login.java:129)
 at com.rim.bes.bas.web.common.BASBasePage.onPageInit(BASBasePage.java:1260)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeTargetMethod(ListenerMethodInvokerImpl.java:214)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:155)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.searchAndInvoke(ListenerMethodInvokerImpl.java:124)
 at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:69)
 at org.apache.tapestry.listener.SyntheticListener.actionTriggered(SyntheticListener.java:51)
 at org.apache.tapestry.listener.ListenerInvokerTerminator.invokeListener(ListenerInvokerTerminator.java:51)
 at $ListenerInvoker_121e97d69b5.invokeListener($ListenerInvoker_121e97d69b5.java)
 at org.apache.tapestry.components.InvokeListener.renderComponent(InvokeListener.java:41)
 at $InvokeListener_13.renderComponent($InvokeListener_13.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:92)
 at $BaseComponent_2.renderComponent($BaseComponent_2.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:434)
 at org.apache.tapestry.html.Body.renderComponent(Body.java:129)
 at $Body_21.renderComponent($Body_21.java)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:92)
 at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
 at org.apache.tapestry.AbstractPage.renderPage(AbstractPage.java:275)
 at org.apache.tapestry.engine.RequestCycle.renderPage(RequestCycle.java:366)
 at org.apache.tapestry.services.impl.ResponseRendererImpl.renderResponse(ResponseRendererImpl.java:71)
 at $ResponseRenderer_121e97d699f.renderResponse($ResponseRenderer_121e97d699f.java)
 at org.apache.tapestry.engine.PageService.service(PageService.java:68)
 at $IEngineService_121e97d6b20.service($IEngineService_121e97d6b20.java)
 at org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:66)
 at org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:248)
 at org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
 at $WebRequestServicer_121e97d6af7.service($WebRequestServicer_121e97d6af7.java)
 at com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
 at $WebRequestServicerFilter_121e97d6af5.service($WebRequestServicerFilter_121e97d6af5.java)
 at $WebRequestServicer_121e97d6af9.service($WebRequestServicer_121e97d6af9.java)
 at com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:87)
 at $WebRequestServicerFilter_121e97d6af3.service($WebRequestServicerFilter_121e97d6af3.java)
 at $WebRequestServicer_121e97d6af9.service($WebRequestServicer_121e97d6af9.java)
 at $WebRequestServicer_121e97d6aef.service($WebRequestServicer_121e97d6aef.java)
 at org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
 at $ServletRequestServicer_121e97d6ad5.service($ServletRequestServicer_121e97d6ad5.java)
 at org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
 at $ServletRequestServicerFilter_121e97d6ad1.service($ServletRequestServicerFilter_121e97d6ad1.java)
 at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
 at org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
 at $ServletRequestServicerFilter_121e97d6acf.service($ServletRequestServicerFilter_121e97d6acf.java)
 at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
 at org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
 at $ServletRequestServicerFilter_121e97d6ad3.service($ServletRequestServicerFilter_121e97d6ad3.java)
 at $ServletRequestServicer_121e97d6ad7.service($ServletRequestServicer_121e97d6ad7.java)
 at $ServletRequestServicer_121e97d69bd.service($ServletRequestServicer_121e97d69bd.java)
 at org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
 at org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
 at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:580)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
 at java.lang.Thread.run(Unknown Source)
Caused by: com.rim.bes.bas.command.CommandException: CommandException APPLICATION: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegisteredException: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegisteredException
 at com.rim.bes.bas.commands.pluginmanager.GetRegisteredPlugInModules.handleServerDoit(GetRegisteredPlugInModules.java:122)
 at com.rim.bes.bas.command.ServerCommand.handleDoit(ServerCommand.java:154)
 at com.rim.bes.bas.command.Command.doit(Command.java:247)
 at com.rim.bes.bas.web.console.pages.login.Login.subPageInit(Login.java:1031)
 ... 76 more

*** end of original stack trace ***

 

New Contributor
Posts: 7
Registered: ‎11-11-2008
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

[ Edited ]
Looks to me like you may need to change your secure port.  It seems there's a conflict with port 443.  Log into your BES and open the Blackberry Server Configuration.  Go to the ADMIN SERVICE HA tab and double click on the setting for HTTPS.  You can change it to whatever you like.  I set mine to 663.  FYI, you can do this during the day without interrupting service or anything.  Fire at will.
Message Edited by dmcconnell on 06-18-2009 08:13 AM
New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

That worked.  Its always the easiest changes which solve the problem.  thanks

 

New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

Actually, I spoke too soon.  It worked and then I reboot server to install active x controls.  After I reboot I started having the same problem again. 
New Contributor
Posts: 7
Registered: ‎06-15-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

This issue has been resolved. 

 

We had two servers and one was hosting the BAS. Over the weekend the other server restarted and started the BAS and BAS-NC services which caused us to have two servers with these services running.  I stopped the BAS and BAS-NC on both servers.  I then started the services on the server hosting BAS.  To control this from happening again I disabled these services on the BES server which is not hosting the BAS site. 

New Contributor
Posts: 6
Registered: ‎06-11-2009
My Device: Not Specified

Re: Unable to get to Blackberry Administration Service login screen

I guess I'm not sure how that was a problem.  You're supposed to be able to run BAS on multiple servers.