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BlackBerry® Enterprise Service 10

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Contributor
Posts: 11
Registered: ‎06-04-2013
My Device: Z10, Q10, 9900, 9780
My Carrier: Swisscom

Unable to send or forward MAIL with BDS and traveler

Hi,

 

We have a big problem with our BlackBerry 10 infrastructure.

Our users can't reply or forward mail since they upgrade the firmware of Z10 and Q10.

 

We have a user with a Q10 version 10.1.0.238 and he doesn't have problem but the rest of the user have the version 10.1.0.4181 and it doesn't work....

 

I have seen this : http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB34860

But our traveler work with iphone and Android and we doesn't want to upgrade the version JUST FOR BLACKBERRY.

 

Pleese help us....

Retired
Posts: 17
Registered: ‎08-22-2013
My Device: Z10
My Carrier: Telus

Re: Unable to send or forward MAIL with BDS and traveler

[ Edited ]
 

-ab

 

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Retired
Posts: 17
Registered: ‎08-22-2013
My Device: Z10
My Carrier: Telus

Re: Unable to send or forward MAIL with BDS and traveler

Hello Binoulrider,

 

We understand the inconvenience this issue has caused, however, upgrading to Traveler 9, should resolve the issue.

 

Only Traveler 9 has added support for BlackBerry 10 Smartphones.

 

Unable to reply to or forward a message from the BlackBerry Hub when using IBM Notes Traveler 8
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34860&sliceId=2&cmd=&noCount=tr...

 

Thank you for contacting us.

 

Abarreto

-ab

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 11
Registered: ‎06-04-2013
My Device: Z10, Q10, 9900, 9780
My Carrier: Swisscom

Re: Unable to send or forward MAIL with BDS and traveler

thank you for the reply.

Do you know if the warranty is void after an installation of OS leaked ?

 

Many thanks

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to send or forward MAIL with BDS and traveler

in general no, but your carrier might not ssist you unless you are runnning their supported version

 




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