10-31-2012 07:00 AM
Hi. I have farm of serwers BES around the world. When I try to move user from one serwer to another there is an information about:
One or more errors occurred. The user was not switched to a different BlackBerry Enterprise Server
How can I track in logs what cause this error? My configuration is
BES 5.0.4 and Web Console on another serwer (126.96.36.199)
10-31-2012 10:10 AM
How are you moving the user? BAS or transporter?
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-31-2012 11:28 AM
11-06-2012 06:57 AM
So i found in BBAS-AS logs only one line:
and I think there is something with 5.0.4 update. Before I update my servers this work perfectly.
When I try to run it from command line:
BESUserAdminClient.exe -p XXX -move -u [email_address] -utype email_address -b sourceBES -t targetBES
i recive an error:
(11/06 12:14:04) Running command...
(11/06 12:14:04) Runtime exception occured
(11/06 12:14:04) ...Done
(11/06 12:14:04) Command Results:
,Runtime exception occured
but in logs there is no information what happend.
But when I used a RoveMobile Admin there is no problem to swich users between servers.
I think there is a some bug in java script in BES 5.0.4